Overview

A fast-growing general dentistry practice based in New York City is seeking a CRM Manager responsible for managing inbound patient leads, handling phone inquiries, and converting opportunities into scheduled appointments.

This is not a passive administrative role. This position directly impacts practice growth and requires someone confident speaking with patients, guiding treatment conversations, and closing cases both in-network and out-of-network.

If you are comfortable working inside a high-volume CRM environment and turning interest into scheduled treatment, this role is for you.

Key Responsibilities

Answer inbound patient calls and respond to web leads
Convert inquiries into scheduled appointments
Communicate treatment value clearly to in-network and out-of-network patients
Manage and track opportunities inside the CRM pipeline
Follow up consistently with unscheduled leads
Reactivate dormant opportunities
Maintain accurate patient communication records
Coordinate with clinical scheduling teams when needed
Support marketing-driven lead conversion efforts

What Success Looks Like in This Role

You are expected to:

Respond quickly to inbound opportunities
Build trust with prospective patients
Handle insurance-related conversations confidently
Convert undecided callers into booked appointments
Keep the CRM clean, updated, and actionable
Increase overall patient acquisition efficiency

Ideal Candidate

Experience working in a dental office, DSO, or treatment coordination role preferred
Strong phone presence and communication skills
Comfortable discussing treatment value and pricing structures
Experience working inside CRM platforms required
Highly organized and self-managed in a remote environment
Able to handle high lead volume without losing follow-up consistency

Bonus if you have:

Experience converting out-of-network patients
Dental insurance familiarity
Call tracking or pipeline reporting experience
Background in treatment coordination or case acceptance

Compensation

Competitive base salary plus performance incentives based on lead conversion and scheduling success.

Work Environment

Fully remote position
Supports a New York City-based general dentistry practice
Structured lead flow provided
High-impact role tied directly to practice growth

Pay: $40,000.00 - $62,532.01 per year

Benefits:

Flexible schedule

Work Location: Remote

NYC DDS

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