Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together.

Reliant has an immediate opening for a Surgical Scheduling Coordinator to join our team. The Surgical Scheduling Coordinator is responsible for the completion of efficient and accurate surgical scheduling for our Cardiology department. Regular and reliable attendance is required, and you will be functioning independently while setting priorities according to procedure date and health system requirements.

Schedule: (Full-Time, 38.75 hours) Monday through Friday, between the hours of 8:00 am to 4:30pm (schedule will be determined by practice manager upon hire).

Location: 123 Summer Street Ste 320 Worcester, MA 01608

Primary Responsibilities:

Coordinates all patient appointments at multiple facilities as required
Works with supervisors or others to develop enterprise-wide patient scheduling for testing, treatment, Pre-Admission Testing, surgery, physician referrals and teaching
Schedules for any additional appointments that may be required due to abnormalities found in the original series of tests
Pays close attention to detail to ensure all physicians' testing orders are carried out
Schedules history and physical appointments for patients, coordinating date of pre-testing appointment with date of surgery
Works with staff in Pre-Admission Testing to maximize available appointments, accommodating patient requests whenever possible
Coordinates bookings daily with the Operating Room and effectively works with surgery staff and physicians to resolve scheduling discrepancies
Receiving prior authorizations for any procedures necessary
Contacts all scheduled patients via patient letter or other means, with complete documentation of all appointments, preparatory instructions, and directions
Maintains appointment log as necessary
Coordinates with other physicians' offices and hospital personnel when there is a request for surgical assistance with a case, canceling office hours to perform surgery, special equipment or x-ray films in the operating room
Verifies patient's demographic and insurance information
Pre-registers patients obtaining complete financial and demographic information and enter all information into computers in a timely and accurate manner
Verifies all insurance cards, documenting eligibility status
Notify physicians and/or patients whenever an insurance company denies admission
Effectively work with physicians and insurance companies to resolve problems. If patient has FCHP, ensure procedure is scheduled at the appropriate facility
Collaborate with Referral Management when authorization is required
Provides insurance companies with information and/or reports required to authorize procedures
Ensures second opinion has been obtained when required
Ensure patients have signed all necessary forms in the required time frame
Provides the facility where procedure will take place with prior approval/authorization numbers
Advises physicians of insurance requirements and acts as a liaison between the physician, patient and insurance company
Coordinates and processes all pre-admission activities
Files physician orders, consents, histories and physicals appropriately and indicates receipt of same
Retrieves filed patient information and places in patient's charts
Ensure test results and packet information is complete
Receives and routes incoming telephone calls. Answers the telephone in a courteous and professional manner, identifying self and department. Routes incoming calls to appropriate employees in a professional manner. Maintains a complete and accurate message log to ensure appropriate routing of messages
Comply with health and safety requirements and with regulatory agencies such as DPH, etc
Comply with established departmental policies, procedures, and objectives.
Enhance professional growth and development through educational programs, seminars, etc
Attends a variety of meetings, conferences, and seminars as required or directed
Performs other similar and related duties as required or directed
Regular, reliable and predictable attendance is required
Functions independently and sets priorities according to procedure date and health system requirements
Possibility for remote work in the future

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

More information can be downloaded at: http://uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED (or higher)
Intermediate level of proficiency with a variety of software products such as Microsoft Word, Outlook, etc

Preferred Qualifications:

Previous scheduling experience

Soft Skills:

Excellent organizational, communication and interpersonal skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #RED

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Surgical Scheduling Coordinator