Intake Scheduler

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.

Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 30,000 patients daily.

Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works.

Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

As an Intake Scheduler, you are responsible for the timely response to admissions center inquiries. You will be processing and assisting in the direct admission of those seeking treatment at a Pinnacle Treatment Center outpatient treatment facility.

Requirements:

High school or GED (General Equivalence Diploma).
Proficiency in Microsoft Excel and Office
Ability to work weekends and evenings.

Preferred:

Call Center experience.
Experience and/or knowledge of the treatment industry.
Ability to connect and empathize with patients and families seeking treatment.
Experience working with a team setting.
Experience with telephony platforms
Customer Relationship Manager (CRM) experience

Responsibilities:

Receive and process inbound inquiries from phone, fax, text, email, and chat for patient seeking OTP/MAT/OBOT care. Assist with potential referrals to higher levels of care as needed.
Assess potential patient’s treatment needs, locating an OTP (Outpatient Treatment Programs) facility to schedule a patient for an intake assessment.
Document patient assessment accurately and promptly into system of record, ensuring all pertinent information is inputted in quick and efficient manner.
Follow up with daily scheduled admissions and intakes in the Pinnacle Treatment Centers system of care.
Provide compassionate, knowledgeable customer service to a wide variety of people calling in to the Admissions Center.
Work with Care Coordinators and Care Coordinator Supervisors to fulfill other day to day tasks as needed.
Excel in teamwork, working in unison with all Pinnacle Treatment Centers staff to ensure positive patient.
Ability to work cohesively with others while maintaining personal tasks.
Ability to adapt and change focus to new tasks or goals.
Ability to negotiate or overcome barriers.
Attentive documentation skills.
Demonstrate excellent interpersonal communication skills.
Ability to motivate those seeking treatment.
Accurate and fast computer skills.

Benefits:

18 days PTO (Paid Time Off)
401k with company match
Company sponsored ongoing training and certification opportunities.
Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
Discounted tuition and scholarships through Capella University
Join our team. Join our mission.

Behaviors

Preferred

Functional Expert: Considered a thought leader on a subject
Enthusiastic: Shows intense and eager enjoyment and interest
Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Peer Recognition: Inspired to perform well by the praise of coworkers
Self-Starter: Inspired to perform without outside help
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Pinnacle Treatment Center

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Intake Scheduler