The Practice Manager (PM) is responsible for overseeing the day-to-day operations of the practice's financial viability. The PM will provide leadership and guidance to achieve practice success. He/she will collaborate with the regional team to develop and execute a robust marketing plan and manage/motivate team members to be successful. The PM will perform various human resource functions such as timecard management, hiring, developing team members, and performance reviews.

Duties and Responsibilities:

The following is a list of specific duties, which are essential functions of this job. The list is not exhaustive as all duties are subject to change. Note that while the practice may provide an addendum to this job description that outlines some responsibilities specific to the practice needs, it does not replace this job description. While an effort has been made to thoroughly describe the customary way this job is performed, reasonable accommodation will be made upon notification, for qualified individuals with disabilities who may not be able to perform the job in the manner indicated.

Summary of Essential Job Functions:

· Foster a patient-centric culture that reflects the practice values, encourages good performance, and recognizes hard-working team members.

· Build and nurture a positive working relationship with the doctor (s) and staff.

· Manages new employee onboarding, payroll, and employee performance to include performance reviews, coaching, and disciplinary actions.

· Implement operating policies to support overall practice objectives, production, and profitability to include sales and community marketing activities.

· Plan and facilitate monthly team meetings to review practice goals, achievements, opportunities, and training.

· Lead daily morning huddles with the doctor and team to review the daily schedule and daily/weekly/monthly goals.

· Participate in the annual budget process and align the budget to achieve the practice growth plan.

· Assist in training all staff in the front office and back office on new protocol and policies.

· Audit daily charts and process the daily deposit for practice.

· Ensure the schedule is booked according to practice scheduling protocols.

· Plan yearly schedule under the direction of the Partner Orthodontist.

· Oversee and follow up on all insurance claims pending, billing statements, and payment arrangements.

· Ensure co-pays and balances are collected from patients over the counter daily.

· Ensure that patient records are accurate and complete and that patient confidentiality is strictly maintained.

· Adherence to all laws and regulations regarding dental operations, pay practices and Human Resources.

· Other duties as assigned by the doctor and/or regional manager as needed.

Knowledge and Skills:

· Orthodontic Front Office experience (1-2 years)

· Dental / Orthodontic Management experience is a must (2 years)

· Ability to multitask and lead by example

· Knowledge of dental practice management software

· Excellent interpersonal and teamwork skills

· Ability to handle highly sensitive confidential matters

· Experience in an orthodontic environment is required

· Bachelors degree is preferred

· Self-directed, highly motivated outgoing individual that works well independently and collaborates with a team

· Strong interpersonal skills with the ability to quickly develop strong, trusting relationships

· Organized, detail oriented, multi-tasker with the ability to reprioritize in a fast-paced environment

· Strong problem-solving skills

· High comfort level with courageous conversations

· Assumes responsibility for ongoing continuing education and professional development

· Communicates effectively and professionally in all situations with varying personalities of patients, potential new hires, staff members, doctors, and management

· Maintains confidentiality of employee and patient information

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Pobanz Orthodontics

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Orthodontic Practice Manager