We’re on the hunt for a confident, data-driven leader to build, scale, and elevate a top-tier team of virtual dental receptionists. In this role, you’ll design cutting-edge training programs, track measurable outcomes, conduct monthly client reviews, and optimize our tech stack to ensure every patient interaction is seamless, empathetic, and impactful. If you’re passionate about transforming dental front office operations remotely, this is your chance to shine!

**Location & Compensation**

- **100% Remote** (Work from anywhere!) Must reside in N.Y. Metro location to be able to attend onsite meetings.

- **Full-Time** with standard business hours; flexibility for client time zones

- **Salary**: $55,000–$95,000 based on experience

- Minimal travel

**Must-Have Qualifications** (Non-Negotiable)

- **5+ years as a Dental Office Manager** – Deep frontline experience is key!

- **Expertise in any of the following Open Dental, Dentrix, and Dentrix Ascend** – Hands-on mastery required

- Proven track record of creating and delivering training for front office/reception teams

- Strong skills in KPI design, operational excellence data analysis, and driving continuous improvement

- Experience leading remote teams and presenting client-facing performance reviews

- In-depth knowledge of insurance verification, scheduling, recalls, and treatment coordination

- HIPAA compliance and quality assurance expertise

- Exceptional communication, coaching, and stakeholder management abilities

- Experience with CRMs and LMS platforms

**Nice-to-Have (Bonus Points!)**

- Familiarity with Eaglesoft, Carestack, or Denticon

- Background in DSO/multi-location environments

**What You’ll Do (Core Responsibilities)**

- **Build & Deliver Training**: Create comprehensive programs covering dental fundamentals, patient communication scripts, scheduling, insurance workflows, and PMS navigation (Open Dental, Dentrix, etc.) via online modules, webinars, and live sessions.

- **Drive Performance**: Define and track KPIs like call duration, patient satisfaction, and appointment conversions; analyze data to refine training and processes.

- **Client Engagement**: Lead monthly reviews with clients to showcase team performance and actionable insights.

- **Tech Optimization**: Champion CRM and LMS tools, streamline workflows, and boost team efficiency through smart tech adoption.

- **Stay Ahead**: Keep training content fresh with industry trends, software updates, and best practices from sources like Front Office Rocks.

- **Support Growth**: Assist with onboarding clients, hiring virtual receptionists, and providing ongoing coaching.

**Actionable to Apply Today**

Ready to join us? Here’s how to stand out:

- Submit your resume showcasing 5+ years as a Dental Office Manager.

- Include a brief cover letter detailing your experience with Open Dental, Dentrix, and Dentrix Ascend, plus how you transformed dental front office operations.

- Share a sample/description of a KPI dashboard or report you’ve created or worked with.

- Mention your availability and time zone.

Job Type: Full-time

Pay: $55,000.00 - $95,000.00 per year

Benefits:

Paid time off

Experience:

Dental office: 5 years (Preferred)

Work Location: Remote

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Director of Virtual Dental Receptionists (Remote, Full-Time)