Shifts: Hiring immediately for all shifts. Weekend availability a huge plus

Overview:
As an Admissions Fronter at a national substance abuse provider, you will play a vital role in guiding individuals and their families through the admissions process. Your compassionate and knowledgeable approach will ensure a smooth transition into our program, where individuals can receive the support they need to overcome substance abuse.

*Must have experience and understanding of the behavioral health field*

Responsibilities:

Assessment and Intake: Conduct initial screenings and assessments to evaluate potential clients' needs and determine eligibility for admission into our program.
Admissions Guidance: Provide information and guidance to prospective clients and their families regarding treatment options, program details, financial obligations, and insurance coverage.
Coordination: Collaborate with clinical staff, case managers, and insurance providers to facilitate admissions and ensure all necessary paperwork and documentation are completed accurately and in a timely manner.
Communication: Serve as the primary point of contact for inquiries related to admissions, addressing questions and concerns with empathy and professionalism.
Support: Offer emotional support and encouragement to individuals and families navigating the admissions process, demonstrating understanding and empathy for their unique situations.
Follow-up: Maintain regular communication with clients and their families throughout the admissions process, providing updates and addressing any additional needs or concerns.
Documentation: Maintain detailed and accurate records of all admissions-related activities, ensuring compliance with regulatory standards and confidentiality guidelines.

Qualifications:

Previous experience in admissions, intake coordination, or customer service within a healthcare or behavioral health setting is highly desirable.
Excellent interpersonal and communication skills, with the ability to establish rapport and build trust with individuals from diverse backgrounds.
Strong organizational abilities and attention to detail, with the capacity to manage multiple tasks simultaneously in a fast-paced environment.
Compassionate and nonjudgmental attitude towards individuals struggling with substance abuse, coupled with a commitment to supporting their recovery journey.
Familiarity with insurance verification processes and understanding of HIPAA regulations preferred.

Schedules:

Morning Shift or Evening Shift

Pay: $45,000.00 - $60,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

behavioral health admissions: 1 year (Preferred)
behavioral health treatment: 2 years (Required)
customer service: 2 years (Required)

Work Location: In person

Rebound Recruiting LLC

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Admissions Coordinator