Overview
Join our dynamic healthcare team as a Dental Assistant/Receptionist, where your energy and organizational skills will make a meaningful difference in patient care and office efficiency. This vital role combines front desk responsibilities with clinical support, ensuring a seamless experience for patients and a well-run dental practice. You’ll be the friendly face greeting patients, managing appointments, and supporting dental procedures with precision and professionalism. If you thrive in a fast-paced environment, love helping others, and possess a passion for healthcare, this opportunity is perfect for you!

Duties

Greet patients warmly and manage patient check-in and check-out processes with excellent phone etiquette and professionalism
Schedule appointments efficiently using dental office management software such as Dentrix or Eaglesoft
Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes
Assist dental providers during procedures by preparing treatment rooms, sterilizing instruments, and handing necessary supplies
Maintain accurate patient records within Electronic Health Record (EHR) systems like Meditech, Epic, or eClinicalWorks
Review documentation for completeness and accuracy, including care plans, medical histories, and treatment notes
Manage medical billing and collections using medical coding (CPT, ICD-9/10), ensuring proper documentation review for billing accuracy
Handle multi-line phone systems, schedule follow-up appointments, and respond promptly to patient inquiries
Support health information management by filing medical records securely in compliance with HIPAA regulations
Perform clerical tasks such as data entry, typing reports, maintaining filing systems, and updating patient information

Experience

Prior clinic or dental office experience is highly preferred, with familiarity in dental terminology and medical administrative support
Proven experience with EMR/EHR systems such as Meditech, Epic, Dentrix or Eaglesoft is essential
Strong knowledge of medical coding (CPT, ICD-9/10), medical billing procedures, insurance verification processes, and Medicare guidelines
Demonstrated ability to manage front desk operations including appointment scheduling, patient intake, and handling multi-line phone systems
Excellent computer skills including proficiency in Microsoft Office suite (Word, Excel) and health information management software
Bilingual abilities are a plus to serve diverse patient populations effectively
Experience working in hospital or healthcare settings enhances your ability to navigate complex documentation review and care plans
Exceptional customer service skills combined with strong organizational abilities ensure smooth clinic operations

Join us to be part of a dedicated team committed to delivering exceptional patient care through energetic support and meticulous administrative excellence. Your contribution will help create a welcoming environment where patients feel valued and cared for every step of their journey!

Pay: $21.00 - $24.00 per hour

Expected hours: 33.0 per week

Benefits:

401(k)
Employee discount
Paid time off

Work Location: In person

Robert A Patenaude DDS PA

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Dental Assistant/Receptionist