Must have front-desk experience and be confident running the desk with a two-person team in a two-doctor, three-hygienist, fee-for-service practice.

Front Desk Lead — Summary
You own the front desk and all insurance operations. You set the tone at huddle, ensure every front-desk task is completed correctly, and keep the schedule full and protected. You lead confirmations, check-in/checkout, statements, call notes, and same-day balance collection. You run insurance end-to-end: verify benefits (UCR vs. fee schedule), pre-auths, accurate estimates, clean claims with attachments, same-day appeals, EOB posting with scans, and aging/denial follow-ups—driving 98%+ collections.

You coach the team, assign tasks, and do mid-shift/4:00 pm audits so tomorrow’s schedule is ready by 4:00 pm. You handle quality control on verifications and documentation, sign off on the Daily Closing Report and reconciliation, manage routine front-desk supplies within budget, report daily KPIs, and escalate issues to Sylvia. When needed, you jump on phones, present treatment, assist with A/R outreach, and always protect HIPAA. In short: you lead insurance, own the desk, and make sure the whole front office works together smoothly and on time.

Job Type: Full-time

Pay: $25.00 - $29.00 per hour

Benefits:

401(k)
Dental insurance
Employee discount
Free parking
Health insurance
Health savings account
Life insurance
On-the-job training
Paid time off
Referral program
Vision insurance

Work Location: In person

Roswell Dental Studio

New Jobs

Dental Front Desk