Treatment Coordinator – Oral Surgery
Remote - Supporting our Santa Barbara Oral Surgery practice.

Schedule: Monday – Friday 8:00 AM – 5:00 PM

Position Highlights:

Join our elite oral surgery practice as a Remote Treatment Coordinator, a vital role in providing exceptional patient care and supporting our clinical team. This remote position will specifically support our Santa Barbara office, helping to strengthen relationships with referring dental offices and coordinating patient scheduling.

As a Treatment Coordinator, you will speak to patients, schedule appointments, provide cost estimates, and collect patient payments. Additionally, you will manage the doctor's schedule and handle all communications with patients and referring offices.

Key Responsibilities:

Provide exceptional customer service to patients, referring offices, and team members via phone, in person, or electronically.
Support the Santa Barbara office by actively connecting with referring dental offices and coordinating patient referrals and follow-up appointments.
Track and manage the scheduling of referred and existing patients to ensure efficient and timely care.
Update and maintain accurate patient insurance information and collect payments from patients professionally and efficiently.
Optimize the doctor's schedule and prioritize tasks according to the patient schedule to ensure effective time management.
Collaborate with the clinical team to ensure an excellent patient experience.
Understand doctor treatment recommendations, develop comprehensive treatment plans, and communicate treatment options and associated costs clearly to patients.
Maintain confidentiality of all patient information in accordance with HIPAA regulations.
Perform other related duties as assigned.

Who We Are:

Santa Barbara Oral Surgery is dedicated to exceptional oral surgery in a comforting environment, prioritizing patient needs through collaboration with their general dentist. Our vision is global leadership in oral health, focusing on outstanding patient experiences and industry standards. We foster a positive work environment with career growth opportunities, comprehensive benefits, and a supportive culture that values work-life balance. Our goal is to empower employees to deliver excellent patient care and build strong relationships with referring dentists.

What We Offer:

We prioritize your personal and professional well-being, covering aspects from health to financial and social welfare.

Health, Dental, Vision, Life Insurance
Paid Time Off
401(k)
Short/Long Term Disability
Employee Assistance Program
National Discount and Rewards Marketplace
BLS/CPR Certification
Career Path Advancement to clinical or management positions

Required Qualifications:

High school diploma or equivalent required.
One year of customer service experience.
Strong teamwork and independent work capabilities, demonstrating good judgment and critical thinking.

Preferred Qualifications:

Understanding of dental terminology.
Basic office skills such as typing and filing.
Good organizational skills.
Attention to detail

Paradigm Oral Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity, and protected veterans’ status.

Santa Barbara Center for Oral & Maxillofacial Surgery

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Treatment Coordinator - Remote