Dental practice in Springdale is seeking a FT front desk scheduler (Monday–Friday

_40___hours per week)

Qualifications:

Bilingual a plus (English and Spanish)

Friendly phone voice

Reliability and punctuality are mandatory. The office does not tolerate lateness or recurring absenteeism.

Prefer at least 2–5 years of experience, [Dentrix Ascend] software knowledge a plus.

Familiarity with insurance verification and benefits breakdown.

Attention to details: especially as it pertains to data entry, copayment collection, and new

patient entry and information.

Strong communication skills and superb customer service.

Must be comfortable collecting copays and discussing financing with patients.

Treatment planning experience is a plus, but willing to train.

Ability to multitask and work in a high-paced environment.

Must be available to answer calls and communicate with staff from time to time after normal operating hours.

Duties:

Scan all patient paperwork in the system as needed.

Answer incoming calls for information on dental procedures and respond using proper

telephone etiquette.

Schedule appointments and make follow-up calls to patients to confirm.

Fill-in cancellations and no-show appointment times.

Enter patients’ insurance treatment plan approvals in the dental practice management system

and making sure patients have an appointment scheduled.

Perform general labor duties to maintain a clean, organized, and safe work environment

including the reception area and work area.

Identify and resolve problems in a timely manner; use reason even when dealing with emotional

topics.

Necessary competencies:

Customer service - Manages difficult or emotional customer situations; responds promptly to

customer needs; solicits customer feedback to improve service; responds to requests for service

and assistance.

Oral communication - Speaks clearly and persuasively in positive or negative situations; listens

and gets clarification; responds well to questions; participates in meetings.

Written communication - Writes clearly and informatively; able to read and interpret written

information.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to

others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts

success of team above own interests; supports everyone's efforts to succeed.

Cost consciousness - Conserves organizational resources.

Ethics - Treats people with respect; inspires the trust of others; works with integrity; upholds

organizational values.

Judgment - Includes appropriate people in decision-making process.

Planning/Organizing - Uses time efficiently.

Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats

others with respect and consideration regardless of their status or position.

Quality - Demonstrates accuracy and thoroughness; monitors own work to ensure quality.

Safety and security - Observes safety and security procedures; determines appropriate action

beyond guidelines; reports potentially unsafe conditions; uses equipment and materials

properly.

Adaptability - Adapts to changes in the work environment; manages competing demands;

changes approach or method to best fit the situation.

Attendance/punctuality - Is consistently at work and on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for

own actions; completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; seeks increased responsibilities; asks for and offers help when

needed.

Innovation

Pay: $18.00 - $20.00 per hour

Expected hours: 36.0 – 40.0 per week

Benefits:

Dental insurance
Employee discount
Opportunities for advancement
Paid sick time
Paid time off

Education:

High school or equivalent (Required)

Experience:

Dental Assisting: 3 years (Required)

Ability to Commute:

Cincinnati, OH 45246 (Required)

Work Location: In person

SCAEL Dental Studio

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