Job Summary
We are seeking a dynamic and organized Dental Front Office Associate to join our vibrant dental team. In this pivotal role, you will be the welcoming face of our practice, managing patient interactions, scheduling appointments, verifying insurance, and ensuring seamless administrative operations. Your energetic approach and attention to detail will help create a positive experience for every patient while supporting the overall efficiency of our clinic. This position offers an exciting opportunity to be part of a collaborative healthcare environment dedicated to exceptional patient care and operational excellence.

Responsibilities

Greet patients warmly and professionally, providing excellent customer service at the front desk
Schedule appointments efficiently using our dental practice management software Dentrix
Verify insurance coverage, benefits, and eligibility
Collect payments, process medical collections, and handle billing procedures accurately
Maintain and update patient records Dentrix
Review documentation for accuracy and completeness, ensuring compliance with HIPAA regulations
Manage multi-line phone systems, answer inquiries promptly, and direct calls appropriately
Assist with insurance claims processing and follow-up on outstanding balances
Support administrative tasks such as filing, data entry, and maintaining organized medical records
Coordinate with clinical staff to facilitate smooth patient flow and appointment scheduling

Requirements

Proven experience in a dental office
Strong knowledge of dental terminology and dental coding
Familiarity with dental patient management systems such as Dentrix and Dexis
Excellent computer skills
Exceptional phone etiquette with the ability to handle multi-line phone systems confidently
Ability to review medical documentation accurately while maintaining confidentiality in accordance with HIPAA standards
Bilingual skills are a plus to serve diverse patient populations effectively
Strong organizational skills with attention to detail in filing, documentation review, and office management tasks
Prior dental office or healthcare administrative experience is highly valued
Ability to work efficiently in a fast-paced environment while maintaining professionalism and positive attitude

Join us as a Dental Front Office Associate and become an essential part of a dedicated team committed to delivering outstanding patient care through energetic service and meticulous administration. We look forward to welcoming motivated professionals eager to make a difference!

Pay: $20.00 - $25.00 per hour

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off

Work Location: In person

Scott M Novak DDS PA

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Dental Front Office Associate