Intake Coordinator (NPC)

Company Name: Seattle Neuropsychiatric Treatment Center

Location: Remote

Job Type: Full-time

Salary: $24 per hour DOE

About us: SeattleNTC is dedicated to providing innovative mental health treatments, including Transcranial Magnetic Stimulation (TMS), Electroconvulsive Therapy (ECT), Spravato, and IV Ketamine Infusions. Our mission is to deliver compassionate and effective care to individuals struggling with treatment-resistant depression and other mental health conditions.

Job Overview:
SeattleNTC is hiring for an Intake Coordinator. The Intake Coordinator is responsible for fielding new patient inquiries and referrals, screening for appropriateness for SNTC services, obtaining health insurance information, and ensuring all patient intake forms are completed for their scheduled consultation appointment.

This position requires a highly professional demeanor, outstanding people and communication skills, attention to detail, and the ability to work alone or in a group setting.

Hours and Pay:

Full-Time, Remote - Monday - Friday, 7:30 - 4:00. Pay depends on experience and qualifications.

Intake coordinator responsibilities include (but are not limited to):

Patient Onboarding: Serve as the primary point of contact for new patients. Schedule initial consultations and coordinate the intake process for TMS, ECT, Spravato, and IV Ketamine Infusions.
Information Collection: Gather and verify patient information, including personal details, medical history, and insurance coverage. Ensure all required documentation is complete and accurate.
Insurance Verification: Verify insurance coverage and benefits for all treatments. Assist patients in understanding their financial responsibilities and obtain necessary authorizations.
Coordination with Clinical Staff: Communicate effectively with clinical staff to ensure seamless integration of patient information and treatment planning.
Database Management: Maintain and update patient records in the electronic health record (EHR) system. Ensure compliance with privacy regulations and internal policies.
Patient Communication: Provide clear information to patients about the intake process, treatment options, and next steps. Address any questions or concerns they may have.
Follow-Up: Conduct follow-up calls to ensure patients have completed all necessary steps before their first appointment. Resolve any issues or obstacles that may arise during the intake process.

Position qualifications and requirements:

Proven work experience as an Intake Coordinator or similar role
A high school diploma or equivalent
Strong affinity for customer service
Working knowledge of office management and filing systems
Proficiency in electronic health record (EHR) systems and office software.
Strong organizational and multitasking abilities.
Understanding of medical terminology and insurance processes.
Must be located within the state of Washington

Benefits:

Competitive salary
Comprehensive health benefits
Paid time off and holidays
Opportunities for professional development
Supportive and collaborative work environment
401K (after 1 year)
Ability to work remote.

SeattleNTC is an equal-opportunity employer and values diversity. We are dedicated to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $24.00 - $30.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Opportunities for advancement
Paid time off
Vision insurance
Work from home

Medical Specialty:

Psychiatry

Schedule:

Monday to Friday
No weekends

Location:

Washington State (Required)

Work Location: Remote

SeattleNTC

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Intake Coordinator (Remote)