Schedule: Full-time, Monday – Friday
Location: Clearwater/ Belleair Bluffs area

About Our Practice
We are a family owned dental practice with 3 locations in the Clearwater area, focused on helping patients feel healthy, comfortable, and confident in their smiles. We take pride in providing high-quality care in a warm, kind, and supportive environment.

Our team was honored to be voted Tampa Bay Business Journal “Best Place to Work” in the Extra Small Company category, and we work hard every day to live up to that standard for our patients and our team.

We’re looking for an Office Manager who wants to be part of a close-knit, growth-minded team and take real ownership of the front office and patient experience.

Position Summary

The Office Manager leads the front office operations, supports and guides the team, and helps create a smooth, positive experience for every patient. You’ll coordinate the daily flow, manage the schedule and financial systems, support treatment acceptance, and help the team stay aligned and encouraged.

This role is perfect for someone who is organized, caring, and enjoys leading others in a supportive, collaborative way.

Key Responsibilities

Daily

Lead and host a positive, focused morning huddle
Review schedule, production goals, gaps, and opportunities
Align and encourage the team for the day ahead
Manage and optimize the schedule
Keep the schedule full, productive, and aligned with our template
Fill same-day and future cancellations quickly and thoughtfully
Monitor same-day opportunities to add needed treatment
Ensure all charts are prepped and complete before appointments
Guide patient flow and experience
Warmly welcome patients and keep them informed throughout their visit
Present treatment plans clearly and support case acceptance with empathy
Confidently help patients schedule recommended care
Execute follow-up systems for unscheduled treatment
2-day, 2-week, and 2-month follow-up outreach
Monitor collections and payments
Collect balances at time of service
Handle outstanding balances with kindness and clarity
Support insurance processes
Ensure benefits are verified and claims are submitted accurately
Maintain clear documentation of patient interactions and next steps
Send a complete End-of-Day report
Production, collections, schedule updates, key notes

Weekly

Review and share key performance metrics
Production vs goal, collections, case acceptance, schedule efficiency, reappointment rates
Review and manage Accounts Receivable (AR)
Work aging reports, especially 90+ days
Oversee insurance and claims
Follow up on unpaid or delayed claims and help resolve them
Support new patient growth and conversion
Review leads and conversion rates; suggest improvements
Ensure the schedule is built in advance
Review 1–2 weeks ahead and pre-fill with productive treatment
Foster team communication and accountability
Address issues early, celebrate wins, and reinforce expectations and systems

Monthly

Review overall practice performance
Production, collections, case acceptance, new patients, reappointment, and retention
Help evaluate and improve systems
Strengthen workflows for scheduling, follow-up, and communication
Monitor financial performance
AR trends, insurance aging, write-offs and adjustments
Set clear goals and action plans for the upcoming month
Support team development
Identify areas for coaching and partner with the doctor to help team members grow

Qualifications

3+ years of dental front office / office management experience strongly preferred
Strong understanding of dental scheduling, treatment presentation, insurance verification, and claims
Experience managing AR, collections, and production/collection goals
Comfortable with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental, etc.)
Highly organized with strong follow-through and attention to detail
Warm, professional communicator who enjoys leading and supporting a team
Patient-centered mindset and a genuine desire to make visits smooth and stress-free

Compensation & Benefits

Competitive compensation based on experience, with potential performance-based bonus
Healthy PTO Allowance
Monday–Friday schedule, no weekends
Supportive, team-oriented environment in a Tampa Bay Business Journal Best Place to Work practice

If you love creating great patient experiences, enjoy helping a team succeed, and want to grow in a positive, award-winning practice, we’d be excited to hear from you. Please apply with your resume and a brief note about your dental office management experience.

Pay: From $26.06 per hour

Work Location: In person

Shore Lake Dental

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