Front Office Coordinator

Position Summary
The Front Office Coordinator plays a key role in delivering an exceptional patient experience at our dental office. This individual is responsible for scheduling appointments, managing front-desk operations, verifying basic insurance information, and collecting payments from patients. They act as the first point of contact for patients both in person and over the phone, ensuring smooth and efficient office workflow.

Key Responsibilities:

Scheduling & Patient Flow

Answer incoming calls and schedule, confirm, or reschedule patient appointments.
Maximize provider efficiency by managing the calendar and minimizing gaps.
Coordinate multi-visit treatment plans and hygiene recall scheduling.

Patient Check-In/Check-Out

Greet patients warmly and ensure required paperwork is completed and updated.
Accurately check patients in and out of the practice management system.
Schedule follow-up visits and provide treatment plan details as directed by clinical staff.

Payment Collection & Financial Communication

Collect co-pays, deposits, and balances at the time of service.
Explain basic out-of-pocket cost estimates to patients based on known insurance coverage or office policies.
Process payments and provide receipts; maintain accurate records of transactions.
Review outstanding balances with patients when needed and offer payment options as instructed.

Insurance Information Management (Non-Billing)

Input and verify basic insurance data in the patient record.
Ensure updated insurance information is collected at each visit.
Liaise with third-party billing service as needed for clarification or patient inquiries.

Patient Communication

Confirm appointments by phone, text, or email.
Respond to patient inquiries or route messages to the appropriate staff.
Conduct recall or reactivation outreach to schedule overdue patients.

Administrative & Office Support

Maintain cleanliness and organization of the front desk and lobby area.
Support the team in maintaining compliance with HIPAA and other office policies.
Assist with office projects, reporting, or filing as requested.

Qualifications:

Experience in a dental or medical front office preferred.
Strong communication and interpersonal skills.
Ability to handle payment discussions with professionalism and empathy.
Proficient in Dentrix
Organized, dependable, and customer-service oriented.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Expected hours: 36 per week

Benefits:

401(k)
401(k) matching
Employee discount
Paid time off
Uniform allowance

Schedule:

Monday to Friday

Ability to Commute:

Henderson, NV 89052 (Required)

Ability to Relocate:

Henderson, NV 89052: Relocate before starting work (Required)

Work Location: In person

Siena Dental

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Dental Front Office Coordinator