Overview
Join a dynamic dental practice as a Front Desk Dental Office Coordinator, where your energetic and welcoming attitude will set the tone for an exceptional patient experience. In this vital role, you will be the first point of contact for patients, managing appointments, insurance verifications, and administrative tasks with precision and enthusiasm. Your expertise in medical and dental administrative support will ensure smooth clinic operations while fostering a friendly environment that encourages patient trust and satisfaction. This paid position offers an exciting opportunity to develop your skills in a fast-paced, patient-centered setting.

Duties

Greet patients warmly and professionally, creating a positive first impression
Schedule appointments efficiently using dental practice management software such as Eaglesoft
Verify insurance coverage and benefits, including Medicare, Medicaid, and private plans, ensuring accurate billing processes
Manage multi-line phone systems with excellent phone etiquette to handle inquiries and appointment scheduling
Review and update patient records, ensuring compliance with HIPAA regulations and maintaining confidentiality
Assist with intake procedures, including collecting patient information and updating medical histories
Perform insurance verification and pre-authorizations to facilitate smooth treatment workflows
Handle billing tasks such as medical collection processes, CPT coding, ICD coding (ICD-9/ICD-10), and medical billing procedures
Maintain accurate documentation review for care plans, treatment authorizations, and medical records management
Support office management tasks including filing, data entry (10 key typing), and maintaining organized paper and electronic files
Use EMR systems like Epic, Meditech, eClinicalWorks, or Athenahealth to document patient interactions accurately
Coordinate with clinical staff to ensure seamless scheduling of procedures and follow-ups

Skills

Proven experience in dental office front desk or medical administrative support within a clinic environment
Strong knowledge of dental terminology, medical terminology, ICD coding (ICD-9/ICD-10), CPT coding, and healthcare documentation standards
Proficiency in EMR/EHR systems such as Eaglesoft, Dentrix, Meditech, Epic, or Athenahealth; familiarity with Medisoft or Carestream is a plus
Excellent computer skills including Microsoft Office Suite (Word, Excel) and data entry accuracy (10 key typing)
Exceptional customer service skills with the ability to communicate effectively via phone and in person
Bilingual abilities are highly desirable to serve diverse patient populations effectively
Experience with insurance verification processes for Medicare, Medicaid, private insurers; familiarity with health information management standards under HIPAA regulations
Strong organizational skills for managing multiple priorities in a fast-paced environment
Knowledge of medical billing procedures including collection efforts and documentation review for accuracy
Ability to adapt quickly to new software tools and office procedures while maintaining attention to detail

This role is perfect for motivated individuals eager to contribute to a vibrant healthcare team while advancing their career in medical/dental administration. If you thrive on providing excellent patient service and possess the necessary skills listed above, we invite you to apply today!

Pay: $18.00 - $22.00 per hour

Work Location: In person

Smile Garden Dental

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