THE ROLE

As Treatment Coordinator, you are the bridge between diagnosis and care. You will present treatment plans with clarity and confidence, guide patients through their financial and scheduling decisions, and make sure no patient falls through the cracks between “recommended” and “completed.” This is a boutique, fee-for-service practice.

Every patient interaction reflects a white-glove, concierge-level experience, and you will be the steady, trusted voice that makes complex treatment feel simple.

COMPENSATION & BENEFITS

Competitive guaranteed rate of pay

Supportive, respectful, quality-focused work environment

You will own:
PATIENT EXPERIENCE

Present treatment plans clearly, translating clinical language into terms patients understand and trust

Guide patients from diagnosis to scheduled, committed appointments

Serve as the primary point of contact for patients navigating treatment decisions

Follow up on unscheduled and incomplete treatment until it is resolved

Maintain the refined, elevated patient experience that defines our practice

FINANCIAL COORDINATION

Present and discuss fees with confidence — we are a fee-for-service practice, and you approach these conversations without hesitation or apology

Position insurance reimbursement as an added value during the financial conversation not the primary payment method; reinforcing our fee-for-service, non-network model while still helping patients maximize their out-of-network benefits.

Structure and offer flexible payment arrangements, including financing options

Track and report case acceptance and treatment conversion

Coordinate with the clinical team on treatment sequencing and priority

OPERATIONS

Maintain accurate, organized patient records in Dentrix

Collaborate daily with the doctor and the clinical team on case presentation strategy

Keep the schedule full and treatment moving forward without unnecessary delay

WHO YOU ARE

You have worked in dentistry, and you understand that a treatment plan is only successful once it is scheduled and completed. You are polished, warm, and confident — someone patients trust from the first conversation. You do not shy away from discussing fees; you see it as part of helping patients get the care they need. You are organized, self-motivated, and you follow up without being asked twice.

You also bring:
Dental treatment coordination experience — required, minimum 2 years

Experience presenting and closing treatment plans — required

Proficiency in Dentrix — required

Registered Dental Assistant (RDA) or clinical background — preferred, not required

Strong understanding of dental financing and payment arrangement options

Exceptional communication skills — with patients, with the clinical team, and with leadership

A natural ability to build trust and guide patients through significant treatment decisions

Comfort and professionalism representing a luxury, appointment-based practice

QUALIFICATIONS

Prior dental front office and financial coordination experience is a MUST

Experience with Dentrix is strongly preferred

Exceptional communication and interpersonal skills

Highly organized, reliable, and detail-oriented

Honest, ethical, and trustworthy with patient and financial information

Comfortable working independently in a solo-doctor private practice and with a close knit team

SCHEDULE

Monday – Thursday: 8:00 AM – 5:00 PM

Fridays- 8:00AM - 3:00PM

If you value integrity, excellence, and delivering a refined patient experience in a high-end private practice, we would love to hear from you.

TO APPLY

Please submit your resume and share explaining why you would be a great fit for our practice.

Smile Studio of Spring Lake

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Treatment Coordinator