Overview
We are seeking a dedicated and detail-oriented Dental Receptionist to join our busy dental practice. The ideal candidate will serve as the first point of contact for patients, managing appointments, patient records, and insurance verifications with professionalism and efficiency. This role requires strong communication skills, familiarity with dental office operations, and proficiency in various electronic health record (EHR) systems. Prior clinic or dental office experience is highly preferred to ensure smooth daily operations and excellent patient service.

Responsibilities

Greet patients warmly and provide exceptional front desk customer service
Schedule, reschedule, and confirm patient appointments using dental practice management software such as Eaglesoft or Dentrix
Verify insurance coverage and benefits, including insurance verification for Medicare and other plans
Manage patient check-in and check-out processes efficiently
Collect payments, process medical billing, and handle collections using EMR systems like Epic, Meditech, or Athenahealth
Maintain accurate and complete patient records in compliance with HIPAA regulations
Review documentation for accuracy and completeness, including intake forms and care plans
Handle multi-line phone systems with professional phone etiquette
Assist with administrative tasks such as filing, data entry (10 key typing), and managing medical records
Support medical administrative functions including CPT coding, ICD-9/10 coding, and documentation review
Ensure compliance with health information management standards and office policies

Skills

Strong knowledge of dental terminology, medical terminology, ICD coding (ICD-9/10), CPT coding, and insurance billing processes
Experience working with EMR/EHR systems such as Eaglesoft, Dentrix, eClinicalWorks, or similar platforms like Meditech or Athenahealth
Familiarity with health information management standards including HIPAA regulations
Excellent computer skills including proficiency in Microsoft Office suite (Word, Excel)
Ability to handle medical scheduling efficiently and accurately manage clinic appointments
Bilingual abilities are a plus to serve diverse patient populations effectively
Exceptional customer service skills combined with professional phone etiquette and clerical experience
Prior clinic or dental office experience preferred to ensure familiarity with office workflows and dental terminology
Strong organizational skills with attention to detail in documentation review and data entry tasks
Ability to work independently while supporting team collaboration in a fast-paced environment

This position offers an opportunity to be an integral part of a healthcare team dedicated to providing outstanding patient care through efficient administrative support. The successful candidate will demonstrate professionalism, technical proficiency in medical office management systems, and a commitment to maintaining confidentiality and accuracy in all duties.

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: 10 – 20 per week

Work Location: In person

Sudbury Elite Smiles

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Dental Receptionist