Job Purpose

Provides leadership and support to all personnel within the assigned Area. Works closely with the Area Director of Operations and Doctors to ensure all business aspects of the practices are functioning orderly, effectively, and efficiently. This individual strives to bring out the best in the entire staff, for the benefit of our patients and our business. The Operations Manager is responsible for the day-to-day leadership of their assigned Clinic Staff and to support the Operating Doctors. The Operations Manager’s goal is to ensure the company vision is attained, the values are upheld, and our culture is representative of the Enhance Way.

Duties and Responsibilities

At all times, model the Vision and Values of Enhance
Lead the Practice Staff and work as a direct support mechanism for the Practice Doctors
Carry out leadership responsibilities in accordance with the company’s policies and processes
Coordinate the office and employees schedule based on need
Review and approve employee time
Responsible for training and developing highly motivated teams of professionals with direction from the ADO
Provide guidance, coaching, and leadership to all staff members
Work cooperatively with Area Director or Operations and Doctors to communicate and reinforce changes in policies and processes to staff
Hold weekly Clinic Leadership Meetings with staff and Doctors, focusing on vision, people, data, issues, process and traction
Own and execute the End of Month and Accounts Payable process in the clinics
Monitor lab and supply expenses
Hire staff when deemed necessary
Perform GWC reviews, recommend promotions and terminations with close guidance from the ADO
Reward and discipline employees when necessary
Use conflict resolution and problem-solving techniques in managing interpersonal conflict and patient issues
Address complaints and resolve issues reported from the clinics
Maintain positive working relationships between the clinics and Corporate Teams that support the clinics
Demonstrate a positive can-do attitude
Demonstrate emotional and mental maturity, the ability to engender trust, and model an “always ready to listen” mentality
Treat patients, visitors and co-workers with respect and courtesy
Step directly into clinic staff roles when necessary
Model organization, motivation, and a commitment to excellence
Demonstrate ability to use the clinic’s computer software and other equipment
Increase knowledge and skills through self-study and other education
Maintain dependable job attendance
Comply with all Enhance Management policies, processes and State/Federal rules and regulations
Comply with all OSHA policies, procedures, rules, and regulations. Adhere to all safety and infection control rules. Uses appropriate safety equipment
Comply with HIPAA and maintain confidential information
Report ethics and compliance violations to Area Director of Operations
Performs other duties as assigned

Education: High school diploma or equivalent required, Bachelor’s degree preferred

Experience: 5+ years experience in dental required, 3+ years experience in managing a team preferred

Working Conditions

Dental practices run at a fast pace and Operations Managers will be required to keep up with the flow of doctors and patients.

Works in a typical office setting with climate control

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may be regularly required to do the following:

Occasionally lift up to 25 pounds and/or move, push/pull objects up to 50 pounds.
Perform detailed work, using arms, hands, and fingers to manipulate the required office equipment
Sit for long periods
Use the repetitive motion of the hands and arms
Use good hand-eye coordination and manual dexterity
Use close vision, distant vision, color vision, peripheral vision, depth perception and the ability to adjust focus
Maneuver easily around operatories
Travel to assigned clinics

Direct Reports:

Front Office Staff
Back Office Staff

SULPHUR DENTISTRY & BRACES

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Operations Manager