Swansboro Family Dentistry is looking for an experienced, personable, and highly organized Dental Treatment Coordinator to join our team.

Our Treatment Coordinator plays an important role in helping patients understand their recommended dental care and feel confident moving forward with treatment. We are looking for someone who can combine exceptional patient service with strong communication, organization, and follow-through.

This is an excellent opportunity for someone who enjoys building relationships with patients, presenting treatment clearly, and helping patients overcome financial or scheduling barriers to completing their dental care.

What You’ll Do

As our Dental Treatment Coordinator, you will:

Meet with patients to review recommended treatment plans in a clear, compassionate, and confident manner
Explain treatment sequencing, estimated costs, insurance benefits, and available payment options
Help patients understand the value and importance of completing recommended dental treatment
Schedule treatment and coordinate appointments based on clinical priorities and patient needs
Follow up with patients who have unscheduled or outstanding treatment
Maintain accurate treatment plan notes and documentation in the patient record
Verify and communicate insurance estimates while helping patients understand that insurance benefits are estimates rather than guarantees of payment
Discuss financing and payment options when appropriate
Coordinate with doctors, hygienists, assistants, scheduling coordinators, and administrative team members to create a smooth patient experience
Monitor treatment acceptance and outstanding treatment
Help maintain a productive doctor schedule by actively working treatment opportunities
Provide exceptional customer service from the initial treatment discussion through completion of care
Handle sensitive financial and healthcare information professionally and confidentially

The Person We’re Looking For

Our ideal candidate is:

Warm, approachable, and comfortable talking with patients
Confident discussing dental treatment and financial arrangements
An excellent communicator who can explain information without making patients feel pressured
Detail-oriented and highly organized
Comfortable following up consistently with patients
Able to manage multiple treatment plans and priorities at the same time
Dependable, professional, and team-oriented
Motivated by helping patients receive the care they need
Comfortable having conversations about larger treatment plans and financial commitments
Able to build trust and establish strong relationships with patients

Qualifications

Dental experience strongly preferred
Previous experience as a Treatment Coordinator, Patient Coordinator, Dental Assistant, or in another dental administrative role is preferred
Knowledge of dental terminology and common dental procedures preferred
Understanding of dental insurance benefits and treatment estimates preferred
Strong computer and communication skills
Experience with Open Dental software is a plus
Excellent written and verbal communication skills

What We Value

At Swansboro Family Dentistry, we believe patients should feel informed, respected, and cared for throughout their entire experience with our office. Our Treatment Coordinator should be able to educate patients without high-pressure sales tactics while also understanding that consistent follow-up and strong case presentation are essential to helping patients complete recommended care.

We value team members who take ownership of their responsibilities, communicate well with others, and genuinely enjoy helping people.

Why Join Swansboro Family Dentistry?

You’ll be joining an established dental practice with a team that is committed to providing excellent dentistry and an exceptional patient experience. We are looking for someone who wants to become an important part of our practice and grow with our team.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Paid time off

Experience:

Dental Insurance: 2 years (Required)

Ability to Commute:

Swansboro, NC 28584 (Required)

Ability to Relocate:

Swansboro, NC 28584: Relocate before starting work (Required)

Work Location: In person

Swansboro Family Dentistry

New Jobs

Dental Treatment Coordinator