Description:

We are excited to announce that our new Spring Hill location is scheduled to open in Spring 2026!

We are currently hiring for multiple positions, with training to take place at our Columbia, TN site. Team members will then transition to the new Spring Hill location once it opens.

This position is a full time, non-clinical position within Tennessee Orthopaedic Alliance in Spring Hill, TN.

Responsibilities

Obtain physician referrals for therapy and scheduling the patients at the appropriate facility
Assist in getting verification and authorization for therapy benefits and treatments
Assist with patient order management and answering the phone
Submit charges for rehab services
Complete cross training for the therapy front desk (answering the phone, scheduling patients, assisting in patient care as needed, completing rehab reports, assist with account payments and estimates)
Completing patient paperwork and submission for DMEs
Be efficient and competent in completing the necessary rehab reports
Respond and address clinical tasking needs
Display appropriate communication with patients (in person and over the phone) and team members to provide quality customer service
Display knowledge of electronic documentation portal, Microsoft office, and rehab billing guidelines

Requirements:

Experience collecting co-payments, deductibles, coinsurance, and balances.
Knowledge of administrative and clerical procedures.
Professional personal presentation and excellent customer service practices
Previous experience and knowledge of insurance.

Preferred

NextGen Software experience.

Benefits

Competitive pay
Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit-sharing
Paid Time Off (which increases with years of service)
Paid Holidays

TOA is an equal opportunity employer. TOA conducts background checks and drug screens on applicants who accept employment offers. TOA adheres to HIPAA and OSHA safety guidelines.

Tennessee Orthopaedic Alliance, PA

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