Position Summary: This is a customer service and clinical support staff position, that is essential to our patients and other staff as front-line reception in our main dental clinic areas. Receptionists are key to patients’ satisfaction with our health center, and to the high standards of care to which we adhere. Truly “the face” of The Health Center, our front desk staff are valued employees with outstanding skills of communication, multi-tasking, accuracy, and most importantly, a strong commitment to helping a diverse patient population with multi-faceted needs.

Direct Supervision Received: Reports to the Dental Operations Manager

Essential Job Functions:

Greeting and checking-in patients in a polite and courteous manner. Obtaining updated or new paperwork. Notifying the providers that the patient has checked in
Utilizing the electronic practice management/dental record, Curve, for almost all facets of the position, including scheduling, messaging, assisting patients to register or complete forms, collect insurance co-pays and other payments, check-in and check-out, daily accounting and office functions, etc.
Scheduling appointments for patients, coordinating with providers and best accommodating the patients’ schedule
Checking patients in and out, scheduling follow-up appointments, collecting payment for services, and distributing patient education and informational handouts
Receiving and conveying messages telephonically, in writing, verbally, and electronically
Rescheduling appointments as needed, due to changes in provider or patient schedules
Follow-up calls to patients who miss appointments to reschedule
Assisting with occasional manual filing and locating patient records
Preparing patient payment batches
Ensuring that waiting areas are neat and comfortable
Opening and closing the facility and ensuring that security systems are functional and activated
Read mandatory internal communications distributed by email or hard copy
Other related duties as assigned by Supervisor.

Skills & Qualifications:

Excellent interpersonal and teamwork skills.
Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds who may be in pain.
Excellent professional phone etiquette and computer technology/keyboard skills.
Prior office administration experience
Experience with Microsoft Office 365 including Teams and Excel strongly preferred
Experience with an electronic medical record/practice management system strongly preferred
Must be willing to learn medical/dental/mental health office terminology.
HIPAA Confidentiality Agreement and Healthcare Compliance training and agreements required upon hire
All vaccinations must remain current

Working Environment:

This position requires the ability to communicate in a caring and supportive manner with individuals of diverse socio-economic and cultural backgrounds. This position is fast-paced and requires the ability to stay organized and on task juggling multiple competing priorities. It is a sedentary position with prolonged sitting for long periods of time using a computer. At times there may be a need to assist some patients with mobility and lifting.

Education, Licensure & Experience:

Minimum of high school education or equivalency certificate. Prior experience in a medical, mental health, or dental office is strongly preferred.

The Health Center offers a robust benefits package for full-time employees:

You would accrue up to 2 weeks of paid vacation, earning an additional day a year maxing out at 4 weeks
You would accrue 96 hours of sick leave annually
Free on-site lunch and monthly staff meals
Annual uniform allotment
You pay an affordable pre-tax bi-weekly health insurance premium contribution
The Health Center pays 80% of your health insurance premium
The Health Center pays 90% of your health insurance plan deductible
The Health Center pays 100% of the deductible if you have services onsite.
If you do not need health insurance you would receive $200 per bi-weekly pay period ($5,200/year)
Health Savings Account (HSA)
We offer pre-tax Flexible Spending Account (FSA)
We also offer a retirement plan with a 3% employer contribution after 1 year - this is not a match it is a straight 3%
Short/long term disability and life insurance coverage paid 100% by The Health Center
Dental Benefit- $500 per year for employee, then 60% off discount up to $1,000. Spouse/Dependents- 60% off the first $1,000 (for services at The Health Center)
RX benefit

Work Remotely

No. Applicants must be located within a reasonable commute to Plainfield, VT.

Job Type: Full-time

Benefits:

401(k)
Bereavement leave
Continuing education credits
Dental insurance
Disability insurance
Flexible spending account
Health insurance
Life insurance
Loan forgiveness
Paid sick time
Paid time off
Retirement plan
Vision insurance

Schedule:

Monday to Friday

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred)
Medical terminology: 1 year (Preferred)
Computer skills: 1 year (Preferred)

Work Location: In person

The Health Center- Plainfield

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Dental Receptionist