Job Summary
Trail Creek Family Dental is seeking a friendly, professional, and organized Dental Receptionist to join our team. The ideal candidate will serve as the first point of contact for patients, managing appointment scheduling, patient check-in and check-out, and administrative support. This role requires excellent communication skills, attention to detail and an eye for exatitude. The Dental Receptionist will play a vital role in ensuring smooth clinic operations while providing exceptional patient service.

Responsibilities

Greet patients warmly and professionally upon arrival and departure
Schedule, confirm, and reschedule patient appointments using EMR system
Verify insurance coverage and perform insurance verification procedures
Collect payments and manage medical billing
Maintain accurate patient records in compliance with HIPAA regulations and health information management standards
Handle multi-line phone systems with proper phone etiquette to address patient inquiries and appointment requests
Manage patient intake forms, documentation review, and data entry with high accuracy
Assist with front desk operations including filing, faxing, scanning, and managing medical records
Support clinic staff with administrative tasks such as office management, medical administrative support, and documentation review
Ensure compliance with HIPAA policies and confidentiality standards at all times

Requirements to job success (on-the-job training available)

Familiarity with EMR/EHR systems such as Eaglesoft, Dentrix, eClinicalWorks, or similar platforms
Knowledge of dental terminology, medical terminology, CPT coding, ICD coding (ICD-10/ICD-9), and health information management practices
Proficiency with insurance verification and claims processes
Strong computer skills including proficiency in Microsoft Office Suite (Word, Excel) and typing skills
Excellent customer service skills with professional phone etiquette and bilingual abilities are a plus
Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail
Knowledge of HIPAA regulations to ensure patient privacy and data security

This position offers an engaging opportunity to contribute to a well-respected dental practice dedicated to providing exceptional patient care through efficient administrative support. Trail Creek Family Dental serve our community through excellent patient care while valuing family and relationships. We offer competitive wages and benefits including time off concurrent with local school schedules.

Pay: $30.00 - $35.00 per hour

Benefits:

401(k)
401(k) matching
Employee discount
Health insurance
Paid time off
Retirement plan
Uniform allowance

Work Location: In person

Trail Creek Family Dental

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