VIVO Infusion, LLC

Patient Resource Coordinator

Vivo Infusion Patient Resource Coordinator:

The Patient Resources Coordinator supports the Patient Services department and facilitates the infusion admission process. Individuals in this role will collaborate with and support all Vivo Infusion departments by assisting callers as the first line of our escalation matrix. In addition, Patient Resources Coordinator supports continuity of care for existing patients by scheduling follow up appointments. Each individual specialist is responsible for reviewing, organizing, prioritizing, and escalating all calls and tasks in a timely manner.

The Patient Resource Specialist will work remotely from a home office with a secure network. Travel with Vivo equipment is not permitted. Only candidates residing in the states below at the time of employment will be considered.

Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, North Carolina, New Hampshire, New Jersey, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin, Wyoming, Washington D.C.

Compensation:

$22.50 - $23.00/hour
5% Annual bonus potential
Private Equity for the Greater Good - Company-wide Employee Ownership Program

Benefits Offered:

Medical, Dental, Life, Vision
- Option for HSA includes Employer Contribution - $500 for Individual plans/ $700 for family plans
401K with Match up to 4%
PTO:
- Accrual of 191hour on average for full-time employees
- PTO Donation Program
- PTO rollover up to 80 hours/year and buy back program for unused PTO.
Wellness Reimbursement Program - $90/Quarter
Tuition Assistance Program
Employee Referral Bonus Program
Employee Assistance Program - Employer-paid
Short & Long-term disability - Employer-paid
& More

Reports To: Patient Resource Manager

Employment Type, Schedule, & FLSA Status:

Full-Time
Monday-Friday | 8:00am-5:00pm
Non-Exempt

Location:

Primary role responsibilities:

Answer high volume of incoming calls
Ensure effective communication from the home office to promote a positive image with all patients, physicians, clinical staff, office personnel, visitors, and external agencies
Assist all callers with immediate responses and resolutions
Triage calls based on need and priority to appropriate department
Research and review charts to ensure accurate information is provided
Maintain log notes to ensure continuity of care and communication
Data entry and accuracy audits
Document referral progress updates in the referral tracking program
Review daily and weekly schedules for scheduling
Store and locate patient records in appropriate file structures
Maintain working knowledge of all insurance contracts
Maintain working knowledge of formulary
Maintain familiarity with drug copay assistance program requirements to determine whether a patient meets base eligibility conditions
Follow and uphold HIPAA guidelines
Learn and maintain working knowledge of the referral tracking system and EMR
Utilize Adobe Standard tools to compile, sort, and orient PDF documents
Manipulate Excel spreadsheets to sort, condense, and prioritize data
Demonstrate exceptional written and verbal communication skills when interacting with insurances, referring office staff, patients, and internal & clinical staff
Communicate and maintain contact with the Patient Navigator, Medical Records Review, and Patient Resources teams regarding patient accounts, referral documentation, insurance and coordination of benefits concerns, patient financial documents, prior approvals, referrals, etc.
Utilize appropriate templates, naming conventions, formats, and email distribution lists for system notations and email & task communication

SECONDARY DUTIES AND RESPONSIBILITIES:

Assist in various projects as assigned.
Input information and data updates into appropriate tracking systems and spreadsheets.
Maintain patient records and confidentiality via the electronic medical record system per HIPAA guidelines
Attend all required meetings related to the organizational, departmental, team, and individual performance.
Performs other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Minimum 1-2 years of related prior work experience required, preferably in the healthcare industry.
Proven competencies can take precedence over prior work experience.
High School graduate or equivalent; associates or bachelor's degree preferred.
Proficient (intermediate level of application) with all Microsoft Office Products programs to include Outlook, Excel, Word, and Teams.
Knowledge of Medicare and commercial insurance benefits, medical authorizations, and billing; HIPAA and medical abbreviations & terminology preferred.
Must possess outstanding communication and interpersonal skills, be able to communicate effectively and professionally with other staff members, patients, vendors, & physicians, and is fluent in written & spoken English.
Experience supporting multiple managers & supervisors.
Prior experience working with sensitive information and maintaining confidentiality.
Travel is minimal in this role, but can be up to 10%.
Overtime and weekend hours are moderate in this role and may be mandatory as requested during peak seasons and to meet business needs.

Work Environment and Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee is required to sit, stand; walk and talk, and hear. The employee is frequently required to sit and infrequently required to stand, lift and/or move up to 25 pounds. Requires excellent visual dexterity and manual dexterity.

Who We Are:

The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting! Vivo is a national company with locations in 15 states, providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you.

Our highly trained medical professionals are dedicated to delivering a safe, comfortable, and affordable solution for our patients. We offer an array of advanced therapeutics and provide personalized, care for every patient. These treatments are delivered by a highly-skilled, clinical nursing staff and monitored by board-certified advanced practitioners.

Vivo Infusion has received The Gold Seal of Approval® from The Joint Commission.

The Joint Commission Gold Seal of Approval is a nationally recognized distinction voluntarily earned by a select set of healthcare providers.

An organization that achieves The Gold Seal of Approval® shows its commitment to holding itself accountable to a high bar for quality and safety for those they serve.

Learn more about Vivo, by visiting our website: https://vivoinfusion.com/

RECRUITMENT PRIVACY STATEMENT | Notice to All Applicants:

Vivo Infusion posts all open positions on the Careers page of the company website: https://vivoinfusion.com/careers/

Applicants will never be asked to provide personal identification information (e.g., SSN, Driver’s License, Passport) or financial information (e.g., Banking Information) during the application and Interviewing process.

We may request:

Contact details such as name, address, email address, and phone number.
Employment history including previous employers and job titles/positions.
Background information including academic/professional qualifications, job qualifications, education, certifications or licenses, details included in your CV/resume, transcripts, and employment references.
Nominated references including their name, contact details, employer, and job role.
Proof of your eligibility to work in the US.
Desired salary.

If you have any questions or concerns about this Recruitment Privacy Statement or how we handle your personal data, please contact us at 855.478.1528 or emailing Info@VivoInfusion.com.

Patient Resource Coordinator

Vivo Infusion Patient Resource Coordinator:

Compensation:

$22.50 - $23.00/hour

5% Annual bonus potential

Private Equity for the Greater Good - Company-wide Employee Ownership Program

Benefits Offered:

Medical, Dental, Life, Vision

Option for HSA includes Employer Contribution - $500 for Individual plans/ $700 for family plans

401K with Match up to 4%

PTO:

Accrual of 191hour on average for full-time employees

PTO Donation Program

PTO rollover up to 80 hours/year and buy back program for unused PTO.

Wellness Reimbursement Program - $90/Quarter

Tuition Assistance Program

Employee Referral Bonus Program

Employee Assistance Program - Employer-paid

Short & Long-term disability - Employer-paid

& More

Reports To: Patient Resource Manager

Employment Type, Schedule, & FLSA Status:

Full-Time

Monday-Friday | 8:00am-5:00pm

Non-Exempt

Location:

Primary role responsibilities:

SECONDARY DUTIES AND RESPONSIBILITIES:

Qualifications

Vivo Infusion

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Patient Resource Coordinator