Dental Practice Operations/ Insurance Coordinator

Location: Wakefield, MA
Schedule: Monday–Thursday, 4 days per week
Compensation: *** Competitive salary based on experience***

About Us

We are a well-established, privately owned solo general dental practice in Wakefield, MA. We pride ourselves on providing personalized, high-quality dentistry in a warm, welcoming environment where patients are treated like people- not numbers.

We are looking for an experienced Dental Practice Operations/ Insurance Coordinator who can become an integral part of our small team.

This is a hands-on position for someone who is highly organized, financially minded, comfortable taking ownership, and understands that a successful dental practice requires both strong business systems and exceptional patient care.

The Role

Our ideal candidate is an experienced dental professional who is highly proficient in Eaglesoft, has a strong understanding of dental insurance and the revenue cycle, and knows how to use practice financial information to identify opportunities for improvement and growth.

You should be someone who can look at an insurance aging report, production and collection numbers, outstanding claims, scheduling, and other practice metrics and understand what the numbers are telling you and what needs to be done about them.

Just as importantly, you must genuinely enjoy working with people. Hospitality and patient experience are extremely important to us. We want someone who is warm, professional, confident, and able to make patients feel well cared for.

Key Responsibilities

Eaglesoft & Practice Management

● Be highly proficient in Eaglesoft and serve as a resource for the team

● Maintain accurate patient, insurance, financial, and account information

● Utilize Eaglesoft reports to monitor practice performance and identify opportunities for improvement

● Help optimize scheduling, patient flow, and front-office systems

● Identify problems and take initiative to find solutions

Dental Insurance & Revenue Cycle

● Verify insurance eligibility and benefits

● Understand dental insurance policies, limitations, frequencies, downgrades, waiting periods, and coordination of benefits

● Prepare accurate treatment estimates and financial arrangements

● Submit, track, and follow up on insurance claims

● Manage outstanding claims and insurance aging

● Research and resolve denied, delayed, or underpaid claims

● Handle insurance appeals and necessary documentation

● Accurately post insurance payments, adjustments, and patient payments

● Monitor accounts receivable and help improve overall collections

Practice Financials, KPIs & Growth

● Monitor key practice performance indicators and financial reports

● Understand production, collections, adjustments, accounts receivable, insurance aging, and collection percentages

● Identify trends and opportunities that can improve practice efficiency and profitability

● Work with the dentist/owner to establish goals and implement improvements

● Help ensure the practice is operating efficiently while maintaining a high standard of patient care

Patient Experience & Hospitality

● Create a welcoming, professional, and personalized experience for every patient

● Communicate treatment costs and insurance information clearly and confidently

● Help patients understand their financial options without making them feel pressured

● Handle patient questions and concerns with professionalism, empathy, and good judgment

● Maintain the warm, personal atmosphere that is important to a small private practice

Team & Office Support

● Provide guidance and support to front-office

● Help establish efficient systems and accountability

● Communicate closely with the dentist and office manager regarding office needs and opportunities

● Help maintain a positive, respectful, and collaborative team environment

What We Are Looking For

Required:

● Strong dental office experience

● Advanced Eaglesoft knowledge

● Extensive knowledge of dental insurance and claims

● Experience with insurance verification, treatment estimates, claims follow-up, denials, and AR

● Understanding of dental practice financial reports and KPIs

● Strong organizational and problem-solving skills

● Excellent communication and interpersonal skills

● Ability to work independently and take ownership

● Exceptional patient service and hospitality skills

Preferred:

● Previous dental office lead front-office experience

● 5+ years of dental administrative/front-office experience

● Experience with insurance aging, collections, and claim resolution

● Experience using Eaglesoft reports to monitor practice performance

● Experience training or mentoring team members

The Right Personality Matters

Because we are a small, privately owned practice, finding the right person is about more than experience and credentials.

We are looking for someone who is kind, dependable, professional, personable, and team-oriented. Someone who takes pride in their work, communicates well, notices when something needs attention, and doesn't need to be told what to do every step of the way.

You should be comfortable working closely with the dentist/owner and becoming a trusted part of a small team.

We are not looking for someone who simply manages tasks. We are looking for someone who understands the business of dentistry, takes ownership, and helps make the practice better.

What We Offer

● Monday–Thursday schedule

● 4-day work week

● Competitive salary, based on experience

● Retirement Plan

● Holiday and vacation pay

● Stable position in an established private practice

● A close-knit, supportive team environment

● The opportunity to make a meaningful impact on the growth and success of the practice

How to Apply

Please submit your resume along with a brief description of your Eaglesoft experience, dental insurance/claims experience, and practice management or financial reporting experience.

We are especially interested in candidates who can demonstrate a strong understanding of Eaglesoft, dental insurance, accounts receivable, collections, practice KPIs, and exceptional patient service.

Pay: $60,000.00 - $80,000.00 per year

Benefits:

Continuing education credits
Employee discount
Paid time off
Retirement plan

Work Location: In person

Wakefield Custom Dental

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Dental Practice Operations/Insurance Coordinator