Front Office Manager / Lead Treatment Coordinator
Full-Time – On-Site

Are you an experienced, motivated, and charismatic professional with a passion for delivering exceptional patient experiences? Do you thrive in a high-end, patient-centered dental environment where excellence is the standard? If so, we invite you to become part of our premier dental practice.

We are a distinguished private dental practice known for our commitment to excellence, providing a full spectrum of dental services to our valued community. We are seeking a dynamic Front Office Manager / Lead Treatment Coordinator who embodies professionalism, leadership, and an unparalleled dedication to patient care.

What We Offer:

A supportive, positive, and collaborative work environment
Competitive compensation tailored to experience and expertise
Unlimited earning potential based on performance
The opportunity to work with a skilled team dedicated to clinical and operational excellence
Ongoing training and growth potential in a thriving, patient-focused practice

Your Role & Responsibilities:

Front office operations and ensure consistent execution of protocols
Serve as the face of the practice, warmly greeting and assisting patients
Answer calls professionally and manage the phone system effectively
Oversee scheduling and coordinate comprehensive treatment plans to optimize production and patient care
Deliver an outstanding patient experience by addressing inquiries and concerns with compassion
Maintain and manage patient records with impeccable accuracy and attention to detail
Excellent Treatment Coordinator and exceptional ability in development and presentation of treatment plans. Collaborate closely with the clinical team to ensure seamless patient flow and satisfaction.
Handle insurance verifications, claims processing with follow-up, and financial presentations with precision. Keeping AR less than 30 days.
Educate patients on treatment options, financial arrangements, and insurance benefits
Track and report KPIs, including case acceptance and collections, utilizing HubSpot CRM to manage patient interactions and treatment pipelines

What We’re Looking For:

Prior experience in a dental office (management or treatment coordination preferred)
Strong leadership and training abilities with a focus on accountability and results
Exceptional communication skills, both verbal and written
Proficiency in dental software systems (SoftDent or Eaglesoft preferred) and comfort learning HubSpot CRM
Comprehensive knowledge of dental terminology, procedures, and insurance protocols
Ability to multitask and prioritize responsibilities in a fast-paced environment
A compassionate and welcoming demeanor with a focus on creating a 5-star patient experience
Strong organizational abilities with keen attention to detail

If you are a talented, intelligent, and driven professional eager to lead and grow with a team of A-players, we want to hear from you!

Explore more about our practice at www.walnutcreekdental.net and see why our patients trust the care we provide.

To apply: Submit your resume and a brief cover letter outlining your dental office management experience and why you are the ideal fit for our team.

Job Type: Full-time

Pay: $20.00 - $50.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Financial planning services
Gym membership
Paid sick time
Retirement plan
Uniform allowance

Experience:

Dental receptionist: 1 year (Required)
Dental terminology: 1 year (Required)
Computer skills: 1 year (Required)

License/Certification:

Driver's License (Required)

Ability to Relocate:

Walnut Creek, CA 94596: Relocate before starting work (Required)

Work Location: In person

Walnut Creek Dental Group

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