Job Description:

Join our friendly, patient-centered, progressive (strong commitment to CE and advanced technology), complete health focused, and team-driven practice. If you are cheerful, run on time, enjoy putting people at ease, and educating patients, this is your career opportunity.

We are a full-service soon-to-be fee for service dental practice looking out for our patients' complete health through the most thorough care available. Our team seeks to empower our patients and their families, coworkers, and friends. Our doctor leads with his strong faith and commitment to serving others above all else. M-Th 6:30-4pm

We are looking for a Rockstar Insurance Coordinator, or whom we like to call Financial Freedom Fighter. The ideal candidate is confident and committed to serving patients and connecting with them to deliver the best healthcare. The Insurance Coordinator is accountable for establishing, achieving, and maintaining insurance claims within the practice. Depending on the Insurance and Treatment coordinator's accountability delegation, the Insurance Coordinator is responsible for submitting necessary insurance documentation to ensure insurance carriers make restitution quickly, overseeing practice collections, and maintaining minimal outstanding balances. The objective is to keep a zero-balance office and have all claims paid within 30 days in coordination with Treatment and Appointment Coordinators.

Job Responsibilities

Patient Investment Liaison

Utilize our practice management software to generate the information necessary to bill patients with outstanding balances.
Manage all EOB’s (post, review & follow up), correspondence, and claims to and from insurance companies. Files appeals as necessary to receive proper payment, which include narratives and electronic x-ray attachment.
Post patient payments, deductibles, and note progress for claim resubmittal if needed to primary or secondary insurance in patient ledgers. Ensure proper balancing of patient ledgers.
Research refund requests and prepare requests for approval, and handle and maintain all credits reported and issued.
Generate aging reports for outstanding insurance claims and investigate all nonpayments.
Call ALL patients with an outstanding balance and explain the balance. Keep an open line of communication and a sense of trust with the patient. Practice & Insurance Company Liaison
Electronic claim submittal and maintenance
Be aware of problems in the practice management software and understand how the clearinghouse system works for our claims.
Communicate potential coding problems, trends, and insurance issues to the appropriate support.
Keep Usual and Customary Rates for practice location within the highest percentile.
Research best PPO options and fees per insurance company for yearly review. Back-up Treatment Coordinator as needed
In layman’s terms, review the diagnosed problem and treatment options with the patient. Answer questions and concerns, discuss financing options and make agreements (in writing) concerning treatment, investment, and method of payment with an estimation of insurance.
Be familiar and comfortable setting a patient up with third-party financing options (CareCredit and such).
Schedule a patient only when a signed financial arrangement is in place.

Competitive salary, benefits, and bonus plan.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 32 – 40 per week

Benefits:

401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Application Question(s):

An insurance coordinator has a many areas of focus, how do you stay on top of ever-changing details and sometimes systems?
What makes you stand out from other candidates applying for this position?

Experience:

Dental Insurance : 3 years (Required)

Location:

Madison, WI 53714 (Preferred)

Ability to Commute:

Madison, WI 53714 (Required)

Work Location: In person

Warren Family Dental

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