Office Manager / Patient Experience Lead
Watters Creek Dental – Allen, TX
www.watterscreekdental.com

Watters Creek Dental is a modern, patient-focused dental practice known for exceptional service, strong systems, and a welcoming, elevated atmosphere. We are seeking an experienced Office Manager to oversee front office operations, insurance workflows, and accounts receivable while leading an exceptional patient experience.

This role is ideal for someone who is confident with insurance, AR follow-up, and financial coordination, and who enjoys bringing structure, calm, and professionalism to a busy practice.

What You’ll Do:

Oversee front desk and patient experience operations
Lead insurance verification, claims submission, follow-ups, and AR management
Monitor outstanding balances, aging reports, and collections with accuracy and consistency
Coordinate scheduling and patient flow to optimize daily operations
Serve as the primary point of contact for financial conversations with patients
Support and collaborate with the clinical and leadership teams to keep systems running smoothly
Ensure front office processes are organized, compliant, and efficient

What We’re Looking For:

Strong experience with dental insurance and accounts receivable is required
Prior dental office management or senior front desk experience
Confident, polished communication skills (in person, phone, and email)
Highly organized, detail-oriented, and comfortable handling sensitive financial matters
Calm, solutions-focused mindset in a fast-paced environment
Natural leader who takes ownership and follows through

Why Join Watters Creek Dental:

Supportive, professional, and collaborative team culture
Competitive pay and benefits package
Modern, technology-driven practice
Opportunity to grow with a well-run and expanding practice
A leadership role with real ownership and impact

If you are someone who thrives on organization, accountability, and delivering an exceptional patient experience, we’d love to meet you.

Job Type: Full-time

Pay: $28.00 - $35.00 per hour

Expected hours: 30 – 35 per week

Benefits:

Dental insurance
Employee discount
Paid time off

Work Location: In person

Watters Creek Dental

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