On-Site Treatment Coordinator - Oral Surgery/ Dental

www.yenoms.com

Location: Yen Oral Surgery | Milpitas, CA (with potential travel to San Jose office as needed)

We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.

The role of the Treatment Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.

Role and Responsibilities

The Treatment Coordinator will greet patients, answer phones, schedule appointments, provide cost estimate, and collect patient financial responsibility. The Treatment Coordinator will also manage the doctors schedule and any communications with patient and referring offices.

Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
Updates and maintains patient insurance information.
Maintains doctor schedule to ensure efficient use of the doctor’s time.
Partners with clinical team to ensure excellent patient experience.
Adheres to deadlines and prioritize work against the patient schedule.
Collects payments from patients in an effective and professional manner.
Understands doctor treatment recommendations and develops treatment plans from diagnosis.
Effectively communicates treatment options and associated costs to the patient.
Maintains confidentiality of all information in accordance with HIPAA.
Performs other related duties as assigned.

Education and Experience

Highschool diploma or equivalent required.
One year of customer service experience required.
Medical or dental experience preferred.

Skills and Abilities

Understanding of dental terminology.
Friendly, inviting, and professional personality and presence.
Basic office skills such as typing and filing.
Good organizational skills.
Attention to detail.
Leadership and problem-solving skills.
Effective communication skills.
Ability to work cross functionally with other team members.

What We Offer

Competitive pay, Bonus potential, and annual merit reviews
Medical, Dental, Vision, Life Insurance
Health Savings Account (HSA) with HDHP health plans
PTO, Sick Time, Paid Holidays, Paid Parental Leave
Short- and Long-Term Disability
401(k) Plan with Company Match
Employee Assistance Program (EAP)

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity, or protected veterans’ status.

Compensation details: 24-28 Hourly Wage

PI48755679daa0-25404-40770984

Yen Oral Surgery

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