Dental Office Receptionist: Urbana, OH
The Front Desk Coordinator serves as the face of the dental office, ensuring a welcoming, efficient, and professional experience for every patient. This role requires strong communication skills, organizational abilities, and a deep understanding of dental office workflows to coordinate scheduling, insurance verification, patient financials, and treatment plan presentations. The ideal candidate will be proactive, detail-oriented, and capable of multitasking in a fast-paced dental practice.
Key Responsibilities:
Patient-Facing Duties:
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Greet and check in patients warmly, ensuring a positive first impression.
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Manage appointment scheduling, confirmations, and follow-ups to maintain an efficient schedule.
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Educate patients on their treatment plans, explaining procedures, costs, and payment options in an easy-to-understand manner.
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Handle patient concerns with empathy and professionalism, ensuring a high level of patient satisfaction.
Administrative & Front Desk Operations:
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Maintain an organized and efficient appointment book, preventing gaps or overbooking.
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Answer and manage incoming calls, emails, and messages in a professional and timely manner.
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Handle patient check-outs, ensuring accurate billing, payment collection, and follow-up scheduling.
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Verify insurance benefits, process claims, and obtain pre-authorizations when necessary.
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Maintain and update electronic patient records (EHR), treatment notes, and financial information while ensuring HIPAA compliance.
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Ensure that front desk operations run smoothly, including office supplies, patient paperwork, and daily workflow coordination with clinical staff.
Billing & Financial Coordination:
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Accurately calculate and collect co-pays, balances, and payment plans at check-out.
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Prepare and submit insurance claims, tracking their status to ensure timely reimbursement.
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Communicate with insurance providers to verify coverage, deductibles, and out-of-pocket costs for patients.
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Assist patients in navigating financing options for larger treatment plans.
Qualifications & Skills:
Required Qualifications:
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Minimum of 1 year of dental office experience (or strong experience in a medical front desk role with insurance/billing responsibilities).
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Strong knowledge of dental terminology, insurance billing, and scheduling protocols.
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Ability to multitask and work efficiently in a fast-paced environment.
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Excellent verbal and written communication skills, with a warm and professional demeanor.
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Strong attention to detail and ability to problem-solve patient concerns and insurance issues.
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Proficiency in dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental, Denticon, etc.).
Preferred Experience:
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Associate’s degree or certification in Dental Administration, Medical Billing, or Office Management.
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Experience in treatment coordination and presenting financials to patients.
Ideal Personality Traits:
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People-Oriented: You enjoy engaging with patients and creating a welcoming environment.
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Detail-Focused: Accuracy in scheduling, billing, and insurance processing is your priority.
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Team Player: You thrive in a collaborative setting, ensuring smooth office operations.
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Problem Solver: You anticipate patient and insurance concerns and work proactively to resolve them.
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Medical
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Dental
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Vision
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401k
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PTO
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Bonuses
