SIGNING BONUS: $1000
Earn $21 - $25/hour, based on experience, plus a Sign-on Bonus. This role receives quarterly performance BONUSES and annual reviews for promotion. Core benefits include PTO, medical, dental, visionother insurance support, flexible spending accounts (FSAs), a 401(k) plan, and more.
ABOUT PEDIATRIC DENTISTRY OF CATSKILL:
We are a growing pediatric dental and orthodontic practice that values integrity, honesty, and accountability. We are devoted to helping all children and teens achieve a lifetime of healthy smiles, ensuring they receive the highest quality of care. Using the latest techniques, our highly trained and experienced pediatric specialists provide outstanding dental and orthodontic care in a comfortable, kid-friendly setting. We offer services for fearful and anxious children as well as children with special needs.
Front Desk / Reception Qualifications for our Dental Practice include:
- High School Diploma or equivalent required; additional coursework in dental administration or healthcare is a plus.
- At least one year of experience working in a dental front office.
- Proficient in electronic dental records, insurance verification tools, and digital communication platforms used for family and patient outreach.
- Familiarity with pediatric dental terminology and procedures, such as sealants, fluoride treatments, space maintainers, and behavior management techniques.
- Experience with Dentrix or other dental practice management software is highly preferred.
- Exceptional customer service and communication skills, with the ability to explain dental procedures and financial information clearly to parents and caregivers.
- Comfortable working with children and families, displaying patience, warmth, and professionalism at all times.
- Strong organizational skills and ability to manage multiple priorities in a fast-paced, child-friendly environment.
- Self-motivated and results-driven, with a positive, team-oriented attitude and a commitment to supporting daily and monthly front office goals.
- Professional appearance and demeanor, with the ability to remain calm, courteous, and efficient under pressure or during sensitive patient interactions.
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Pediatric Dentistry of Catskill in Catskill, NY*, is looking to hire a full-time front desk patient coordinator. The position is open Monday through Friday, 9-5, with some flex Friday schedules.
Our staff is integral to our dentistry practice. To hire and retain the best career-minded individuals, we offer competitive pay, excellent benefits, opportunities for career development, and a positive work environment.
Responsibilities Include:
Be the First Smile They See!
As the first point of contact in our dental office, you play a critical role in creating a positive, professional, and compassionate experience for every patient.
- Welcome each patient to our dental office with a friendly and professional greeting, reinforcing our commitment to comfort and care from the moment they walk in.
- Collect and scan dental intake forms, including medical histories, HIPAA forms, and consent for treatment. Ensure all x-rays and referral letters (if applicable) are properly documented.
- Accurately verify and update patient records in our dental software system, including contact details, dental insurance information, medical alerts, and preferred pharmacy.
- Notify dental assistants, hygienists, or dentists of patient arrivals and reason for visit-such as new patient exams, hygiene cleanings, fillings, crowns, root canals, or emergency care.
- Review treatment plans with patients and clearly explain their insurance coverage, out-of-pocket costs, and financing options for procedures like implants, Invisalign, or whitening.
- Manage patient flow throughout the visit-coordinate operatory readiness, monitor wait times, and ensure smooth transitions between hygiene and restorative care.
- Answer incoming calls with professionalism and warmth. Based on provider availability and procedure length, schedule appointments for hygiene recalls, restorative follow-ups, and specialty referrals.
- Confirm insurance eligibility for same-day or walk-in patients and help patients navigate dental benefits and pre-authorization when needed.
- Use our practice management system to confirm upcoming appointments, send reminders, and follow up with patients overdue for cleanings, x-rays, or recommended treatments.
Work Schedule:
This full-time healthcare administrative customer service position typically works during our dentists' and orthodontists' regular hours of 09:00 AM -05:00 PM, but hours vary.
Job Type: Full-time
Benefits:
- 401(k)
- Dental Insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8-hour shift
- Mondays-Fridays
Experience:
- Dental receptionist: 1 year (Required)
Language:
Communication with Emotional Intelligence:
- Catskill, NY 12414 (Required)
Ability to Relocate:
- Catskill, NY 12414: Relocate before starting work (Required)
Work Location: In person
Pay: $21.00 - $25.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
Schedule:
Work Location: In person
