Receptionist at dental office

La Costa Family Dental and Implant Center • Full-time • Carlsbad, California, United States • $30 - $45 / hour • 2w ago

About Us:
We are a reputable dental practice committed to providing exceptional oral healthcare services to our community. Our practice prides itself on delivering personalized care in a welcoming and comfortable environment. We believe in fostering long-term relationships with our patients built on trust, respect, and quality service.

Job Description:
As a Dental Receptionist, you will serve as the first point of contact for our patients, creating a positive and welcoming experience from the moment they enter our practice. Your primary responsibility will be to ensure smooth and efficient operation of the front desk while providing excellent customer service to our patients.

Key Responsibilities:

Greet and Check-In Patients: Welcome patients warmly as they arrive at the office, check them in for their appointments, and verify their personal and insurance information.
Appointment Scheduling: Manage the appointment book efficiently, schedule appointments accurately, and coordinate with patients to find convenient appointment times.
Answering Phone Calls: Handle incoming calls professionally, provide information to patients, answer inquiries, and schedule appointments over the phone.
Patient Coordination: Coordinate patient flow within the office, ensuring that patients are seen in a timely manner and that their needs are met.
Insurance Verification: Verify patients' insurance coverage, process insurance claims, and assist patients with insurance-related inquiries.
Payment Processing: Collect co-pays, process payments, and provide patients with accurate information regarding their financial responsibilities.
Maintain Patient Records: Ensure patient records are accurate, up-to-date, and confidentially maintained in accordance with HIPAA regulations.
Office Administration: Perform general office duties such as filing, faxing, scanning, and other administrative tasks to support the smooth operation of the practice.

Qualifications:

Previous Experience: Prior experience in a dental or medical office setting is preferred but not required. Training will be provided for the right candidate.
Excellent Communication Skills: Strong verbal and written communication skills are essential for effectively interacting with patients, colleagues, and other staff members.
Customer Service Oriented: A friendly and professional demeanor with a genuine desire to provide outstanding customer service to patients.
Organizational Skills: Ability to multitask, prioritize tasks efficiently, and maintain attention to detail in a fast-paced environment.
Computer Proficiency: Basic computer skills, including proficiency with dental software systems and Microsoft Office applications.
Team Player: Ability to collaborate effectively with colleagues and contribute to a positive working environment.
Reliability: Dependable and punctual with a commitment to fulfilling job responsibilities consistently.

Job Type: Full-time

Pay: $30.00 - $45.00 per hour

Expected hours: 35 – 45 per week

Schedule: