Dental Front Desk Coordinator

Legacy Dental Associates • Full-time • Franklin, North Carolina, United States • 2w ago

Job Overview
We are seeking a highly organized and professional Front Desk Coordinator to join our team. This pivotal role serves as the first point of contact for patients and visitors, ensuring a welcoming environment while managing various administrative tasks. The ideal candidate will possess strong clerical skills and experience in a dental office setting, demonstrating excellent customer service and phone etiquette.

Pay is highly competitive and varies based on experience.

4 Day Work Week - Monday - Thursday from 8am - 5pm.

Responsibilities Include:

Front Desk Duties

Greet every guest with a warm smile and professionalism
Manage scheduling, appointment confirmations, and follow-ups using our practice management software (EagleSoft)
Maintain accurate patient records and insurance information

Insurance & Billing Coordination

Verify dental insurance benefits prior to appointments
Communicate coverage details clearly to patients
Submit and follow up on insurance claims in a timely manner
Post insurance payments and coordinate patient billing.

Treatment Coordinating

Present financial options and coordinate payment plans
Collaborate with the doctor to explain treatment plans clearly and compassionately
Encourage same-day starts when appropriate

Experience

Dental experience required.
Familiarity with ICD coding is a plus.
Strong clerical skills with attention to detail.
Excellent customer service skills, demonstrating empathy and professionalism in all interactions.
Knowledge of HIPAA regulations and compliance standards is essential.
Experience with Eaglesoft and/or Vyne is preferred, but we welcome applicants who are proficient with other dental scheduling and claims software.

Join our team as a Front Desk Coordinator where you can make a meaningful impact on patient experiences while contributing to the efficient operation of our medical office.

Job Type: Full-time

Expected hours: 32 – 35 per week

Benefits: