Job Overview
We are seeking a highly organized and professional Front Desk Coordinator to join our team. This pivotal role serves as the first point of contact for patients and visitors, ensuring a welcoming environment while managing various administrative tasks. The ideal candidate will possess strong clerical skills and experience in a dental office setting, demonstrating excellent customer service and phone etiquette.
Pay is highly competitive and varies based on experience.
4 Day Work Week - Monday - Thursday from 8am - 5pm.
Responsibilities Include:
Front Desk Duties
- Greet every guest with a warm smile and professionalism
- Manage scheduling, appointment confirmations, and follow-ups using our practice management software (EagleSoft)
- Maintain accurate patient records and insurance information
Insurance & Billing Coordination
- Verify dental insurance benefits prior to appointments
- Communicate coverage details clearly to patients
- Submit and follow up on insurance claims in a timely manner
- Post insurance payments and coordinate patient billing.
Treatment Coordinating
- Present financial options and coordinate payment plans
- Collaborate with the doctor to explain treatment plans clearly and compassionately
- Encourage same-day starts when appropriate
Experience
- Dental experience required.
- Familiarity with ICD coding is a plus.
- Strong clerical skills with attention to detail.
- Excellent customer service skills, demonstrating empathy and professionalism in all interactions.
- Knowledge of HIPAA regulations and compliance standards is essential.
- Experience with Eaglesoft and/or Vyne is preferred, but we welcome applicants who are proficient with other dental scheduling and claims software.
Join our team as a Front Desk Coordinator where you can make a meaningful impact on patient experiences while contributing to the efficient operation of our medical office.
Job Type: Full-time
Expected hours: 32 – 35 per week
Benefits:
- Dental insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- No weekends
Experience:
- dental : 1 year (Preferred)
Work Location: In person