Be a part of something special!
At Specialty Smile Partners, we provide exceptional specialty dental care and experiences that bring healthy, confident smiles to the faces of our patients and communities. This requires a team of highly skilled and creative people who are committed to teamwork, compassion, integrity, knowledge, gratitude, and fun! We value the unique skills, experiences, and perspectives every team member brings to the organization, and we are focused on ensuring our team members thrive both professionally and personally.
We are seeking a dynamic Call Center Manager to provide hands-on leadership and daily operational oversight for our centralized call center support team. This role is pivotal in driving efficiency and excellence across all call center functions—including patient interactions, customer satisfaction, employee development, performance metrics, and technology utilization. As a key operational leader, the Call Center Manager will translate strategic goals into actionable plans, ensuring smooth execution and continuous improvement to meet and exceed organizational objectives.
Responsibilities:
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Lead and motivate a high-performing team to deliver exceptional patient service.
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Develop, implement, and optimize procedures that ensure a seamless patient experience.
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Set and monitor clear goals and service standards aligned with organizational values.
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Drive team growth through coaching, training, and quality assurance programs.
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Analyze metrics and trends to improve call center operations and patient outcomes.
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Collaborate cross-functionally to create effective patient engagement strategies.
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Utilize company software to enhance patient and team experiences.
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Foster a positive, engaged team culture through targeted activities.
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Lead initiatives to address diverse patient needs and expand service capabilities.
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Manage external partner relationships to support operational success.
Details of the Role:
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Full-Time, Monday through Friday
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In Office - Located in Eau Claire, WI
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$60,000 - $75,000 starting salary, based on experience
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Full Benefits Package, including:
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Health, Dental, Vision Insurance
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401K with Company Contributions
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Paid Time Off & Paid Holidays
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Company Provided Life Insurance
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Free & Discounted Orthodontic & Pediatric Dental Care
Qualifications:
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Minimum of 3 years of management experience - Required
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Minimum of 2 years of call center experience, with understanding of call center operations, metrics, and best practices - Required
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Experience in the dental or health care industry - Preferred
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Demonstrated ability to lead, motivate, and develop teams to achieve operational goals and deliver outstanding customer/patient experiences
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Excellent communication, interpersonal, and problem-solving skills
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Strong analytical skills with the ability to interpret data, identify trends, and implement effective process improvements
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Ability to collaborate cross-functionally and manage business partner relationships
