Dental Office Manager

Confidential • Full-time • Lillington, North Carolina, United States • 2w ago

We pride ourselves on creating a supportive, team-oriented environment where leadership and accountability go hand-in-hand with compassion and clinical excellence. We are currently seeking an experienced and driven Dental Office Manager to lead our front office team and ensure efficient, high-quality operations.

Key Responsibilities:

Team Leadership & Culture
Provide clear leadership and guidance to office team members, ensuring alignment with company policies and values
Conduct daily morning huddles and monthly staff meetings to foster communication and accountability
Offer ongoing training and development beyond initial onboarding to support staff growth and performance
Address and resolve patient and staff concerns in a professional and timely manner
Operational Oversight
Manage staff productivity, scheduling, and daily workflow to support optimal patient care
Supervise daily closing procedures, deposits, and ensure timely, accurate end-of-month reporting
Maintain an appropriate doctor-to-patient ratio to ensure efficient clinical operations
Manage quarterly inventory of office and clinical supplies to control costs and maintain readiness
Financial Management
Oversee collections, receivables, and expense control to support the financial health of the practice
Collaborate with billing team to resolve outstanding patient balances and insurance issues
Track and report key performance indicators (production, collection, new patients, etc.)
Marketing & Growth
Foster new patient growth through community outreach and collaboration with marketing teams
Monitor and enhance online reputation, supporting the team in obtaining consistent 5-star patient reviews
Participate in company-wide initiatives and ensure timely responses to corporate communications

Qualifications:

Minimum 2 years of dental office management experience required
Proficient in dental software
Deep understanding of dental insurance, scheduling, billing, and front office operations
Proven leadership, communication, and conflict-resolution skills
Strong attention to detail with excellent time management and problem-solving abilities
Experience managing a multi-provider or specialty dental practice is a plus

Job Type: Full-time

Benefits:

401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Free parking
Health insurance
Life insurance
Paid time off
Uniform allowance
Vision insurance

Application Question(s):

What Dental Software are you familiar with
What is your desired salary for the position

Education:

High school or equivalent (Required)

Experience:

Dental Management: 2 years (Required)

Ability to Commute:

Lillington, NC 27546 (Required)

Work Location: In person

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