Front Desk Associate

Prime Orthodontics • Full-time • Chesapeake, Virginia, United States • $15 - $19 / hour • 2w ago

Position: Orthodontic Front Desk Associate

Compensation & Benefits Overview:

$15-$19 per hour (based on experience)
Paid Time Off, Holiday Pay, 401(k) & matching, health insurance, and vision insurance

Our Mission:

At Prime Orthodontics, we specialize in creating healthy, confident smiles for patients of all ages. Our expert team is committed to providing personalized, state-of-the-art care in a comfortable and friendly environment. We endeavor to help our patients achieve the smile they've always dreamed of!

Our Core Values:

Excellence, Personalized Care, Compassion, Innovation

General Info:

We are currently looking for an energetic, motivated and EXPERIENCED Orthodontic Front Desk Associate to join our teams!

This position performs a variety of customer service/patient care duties while promoting quality orthodontic care for patients, and a safe environment for all.

Travel & Commute Note:

The chosen candidate will need to travel to multiple (local/nearby) sites depending on the day, and must have reliable transport to:

Prime Orthodontics Chesapeake: 1933 Edwin Dr, Suite 200, Chesapeake, VA 23322
Prime Orthodontics Red Mill: 2336 Elson Green Ave, Virginia Beach, VA 23456
Prime Orthodontics Town Center: 4525 Columbus St, Virginia Beach, VA 23462

Job Duties:

Greet patients and parents in person and over the phone.
Provide exceptional customer service/patient care to patients and their families.
Verify against the schedule that the correct patient is being checked in/out.
Ask for new patient paperwork and necessary information from patients/parents.
Schedule appointments for patients.
Answer telephone calls, check messages, return telephone calls.
Fax/Email correspondence to referring offices, patients, etc.
Collect monies for copays, patient portion of bill, etc.
Run daily reports and balance end of day.
Process outgoing mail and distribute incoming mail.
General housekeeping – pick up the trash, clean reception area, keep administrative areas clean.
Other administrative duties as requested by doctor or management.

PHYSICAL REQUIREMENTS: Must be able to meet the physical requirements and demands of an active position, including but not limited to:

Extended duration of standing, walking, stooping, bending and sitting
Adequate hearing to perform daily work
Must be able to adjust physically and emotionally to a spontaneous, fast-paced and sometimes hectic environment

Required Skills & Experience:

Prior Orthodontic Front Desk experience REQUIRED (minimum 1 yr, can be for other dental or medical practices).
Possess professional attitude and exceptional relationship/communication skills.
Ability to work well with people of all ages.
Ability to maintain outgoing, friendly attitude even under pressure.
Ability to work with interruptions and to manage multiple priorities.
Ability to speak, understand, and write grammatically correct English.
Accuracy in spelling and basic math.
Ability to write clearly, concisely, logically and legibly.
Basic knowledge of computer and orthodontic software.
Knowledge of orthodontist practices.
Ability to complete tasks within allotted time frame.
Ability to satisfactorily perform essential duties of position.

Required Technology:

Prior knowledge of/experience with orthodontic software.
Experience and comfortability working with computers.
Knowledge of/experience with 10-key calculator.
Experience working with telephones & fax machines.

Preferred Skills & Experience:

Ortho Edge software experience is a strong plus!
1-3 years prior administrative experience.
1-3 years prior customer service/patient care experience, especially for an orthodontic (or dental) office.

HAZARDS: The dental office environment may result in employees being exposed to toxic chemicals, radiation, potentially infectious materials, and increased noise levels.

CLICK TO APPLY TODAY! Please note that professional references are required.

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Benefits: