Licensed Assistant Patient Coordinator

Skin MD Laser & Cosmetic Group • Full-time • Dedham, Massachusetts, United States • $22 - $27 / hour • 1w ago

POSITION SUMMARY
We are looking for a client-facing sales and marketing professional with a proven track record of success. The ideal candidate will bring confidence, and a proactive yet tactful personality, credibility, and high integrity coupled with an excellent work ethic. He or she will excel in building relationships and creating lifetime partnerships with patients and thrive in a high-energy environment. Team members work in a proactive environment with self-accountability. The Assistant Patient Coordinator is responsible for providing all services that we offer, while ensuring a positive patient experience, and has the ability to create lasting relationships with patients built on trust. The ideal candidate will bring excellent customer service skills, credibility, and high integrity, coupled with an excellent work ethic and they will have the expertise to create a highly customizable aesthetic care plan for their patients to help them look, feel and be their best!

Candidate MUST be a licensed esthetician with management experience to be considered for this position!

The Assistant Patient Coordinator is responsible for:

Educating patients and potential patients on our services, and laying out a treatment plan with them that is highly customized to assist them in looking, feeling and being their best
Selling the value of our services to our patients when they visit our clinic during their consultations and treatments
Following up with previous patients to continue to cultivate a relationship with them and renew their interest in a potential partnership with Skin MD
Creating partnerships in the community and exposing people to our Brand
Cultivating lasting relationships with Patients where they are excited to tell everyone about Skin MD
The Patient Coordinator is responsible for making outside calls to generate interest through community marketing, health & wellness trade shows including outbound marketing to local complementary businesses
Responsible for managing and overseeing daily clinic operations ranging from; accounting, scheduling, sales, marketing, client retention, inventory management
Responsible for creating a strong culture within their clinic and capable of motivating others for optimal performance
Greeting patients in a friendly manner as they enter the clinic
Answering incoming calls
Scheduling the patients for follow-up appointments and placing reminder calls
Reviewing Patient’s treatment plans, and adjusting them when necessary
Processing through patient charts to ensure they have a highly developed treatment plan and ensuring payments have been made for services
Educating patients on all services and product lines to enhance their outcome and experience
Evaluating guests’ suitability for laser, aesthetic and other non-surgical cosmetic services
Operating and maintaining the laser systems
Acts as a liaison with Medical Director/VP of Medical Operations to ensure consistent adherence to established patient care standards and protocols
Perform: Laser Hair Removal, Silkpeels, Ultherapy, Chemical Peels, Fotofacials, and Fractional Laser Treatments
Knowledgeable in treatment protocols, services offered, and product lines that partner with services
Checking out patients in the software platform
Other duties as assigned

WHY SKIN MD?
Lucrative Compensation and Comprehensive Benefits:

Rewarding compensation packages including un-capped commission potential
Medical, dental, and vision benefits

Paid time off:

10 paid vacation days your 1st year
4 PTO days a year
6 paid company holidays – Christmas, New Years Day, Labor Day, Memorial Day, Thanksgiving, and July 4th

Additional benefits:

Employees can receive free services
Additional discounted cosmetic services for employee and family
Cosmetic product discounts
401K
Company-paid training
Strong company culture

QUALIFICATIONS

A licensed esthetician with management experience
3+ years of sales experience (some business to consumer-preferred)
Experienced in building relationships with patients that have a lasting value
Proven track record of exceeding annual revenue and profit targets by building relationships
Extensive and successful commitment to exceeding customer expectations
Exceptional interpersonal and communication skills
Must be a self-starter and highly motivated
Preferred but not limited to the following industry experience: Esthetic, Cosmetic, Health & Wellness, Weight Loss, Hair Restoration, Plastic Surgery, Med Spa, Lasik, PR and marketing, Fitness or related industries

If you are interested in joining a company that values its employees and encourages job ownership in a supportive environment, please apply today! To learn more about SKIN MD and our services please visit us at www.skinmd1.com.
Please send your resume to KatieMurphy@SkinMD1.com.

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Benefits: