Patient Coordinator

Oral & Maxillofacial Surgeons of Houston • Full-time • Houston, Texas, United States • $18 - $22 / hour • 4d ago

Patient Coordinator- Oral Surgery

About Oral & Maxillofacial Surgeons of Houston

Oral & Maxillofacial Surgeons of Houston purpose is to provide our community with any oral surgery need. We offer many treatment options and always put quality of care first.

Description

Overview:

We are seeking a friendly, organized, and dependable Patient Coordinator to join our busy oral surgery office. The ideal candidate is a team player with strong communication skills, a professional and compassionate demeanor, and the ability to multitask in a surgical office environment. This individual will be the first point of contact for our patients and referring offices, playing a vital role in ensuring smooth and efficient office operations. Attention to detail is essential, along with the ability to comfortably manage a high volume of patient interactions both in person and over the phone.

Description:

The Patient Coordinator will be responsible for overseeing the patient check-in process, managing heavy phone activity, and ensuring that all necessary documentation—such as registration paperwork, referral notes, x-rays, and orders—are received and complete prior to scheduled appointments. This position requires a proactive communicator who can verify insurance benefits, assist with treatment coordination, and contribute to an excellent overall patient experience.

Primary Responsibilities:

Greet and check-in patients upon arrival
Handle high-volume phone activity, including scheduling, rescheduling, and answering patient inquiries
Verify registration paperwork, referrals, imaging, and surgical orders are received and complete prior to scheduled appointments
Communicate with referring offices to collect missing documentation or clarify treatment details
Conduct insurance verification and obtain any required authorizations
Ensure patient records are accurately maintained and updated in the system
Coordinate with clinical and surgical teams to ensure patients are prepared for their appointments
Collect co-pays, review financial policies with patients, and process payments
Assist with various administrative tasks to support office efficiency
Maintain confidentiality of patient information in compliance with HIPAA regulations

Preferred Qualifications:

Minimum 2 years of experience in a dental, oral surgery, or medical front office setting
Experience with dental practice management software (Knowledge of WinOMS/Sensei is a plus)
Familiarity with insurance verification processes for medical and dental plans
Strong interpersonal and customer service skills and a patient-centered attitude
Ability to manage multiple priorities and work efficiently in a fast-paced environment
Bilingual (English/Spanish) preferred but not required

Benefits: