Here is a revised and professional Indeed job posting for New Era Dental, tailored using your original message and aligned with your Front Desk 1 responsibilities and the New Era Dental Operations Manual.
We’re Growing – Join Our Front Office Team at New Era Dental!
Location: Fort Gratiot, MI
Position Type: Full-Time (35–40 hours/week)
Schedule: Monday–Thursday, 8:40 AM – 5:00 PM | Friday, 8:40 AM – 2:00 PM
About Us:
New Era Dental is a progressive, patient-focused practice committed to delivering exceptional comprehensive care — all under one roof. Our providers routinely perform advanced procedures including molar endodontics, third molar extractions, dental implant placement/restoration, cosmetic dentistry, and full-mouth rehabilitation.
We prioritize teamwork, growth, and treating patients like family. If you're passionate about helping people access life-changing care and want to work with an experienced, driven team — we want to meet you!
Position Overview: Front Office Administrative & Treatment Coordinator
We are seeking a friendly, organized, and driven administrative professional with strong communication skills and experience in dental insurance to join our front desk team. This role combines treatment coordination, insurance verification, patient check-out, and schedule optimization to ensure a seamless patient experience.
Key Responsibilities:
- Insurance & Treatment Coordination
- Verify insurance benefits and enter plan details accurately (Medicaid, PPO, Fee-for-Service)
- Submit pre-authorizations and follow up on denied or unpaid claims
- Present treatment plans to patients in a way that is clear, compassionate, and aligned with their goals
- Offer financial options, including payment plans and phased treatment
- Front Desk Operations
- Greet and check-in patients with professionalism and warmth
- Collect and post payments accurately, including co-pays and deposits
- Monitor incoming texts/calls and follow routing protocols
- Confirm appointments and assist with schedule gaps using the short-call list
- Maintain accurate patient charts and update health history every 6 months
- Manage hygiene recare and follow up on unscheduled treatment
- Schedule Optimization
- Fill last-minute cancellations and ensure productive scheduling
- Track lab cases and coordinate time-sensitive procedures
- Help maintain clean and welcoming front office and common areas
What We’re Looking For:
- A positive attitude and desire to help patients get the care they need
- Strong leadership and active listening skills
- Commitment to teamwork, integrity, and attention to detail
- Knowledge of Dentrix Ascend is a plus; familiarity with ADA codes is a strong asset
- Prior experience in a dental office, especially handling treatment plans and insurance coordination
Benefits & Compensation:
- Competitive hourly wage (based on experience) + monthly performance bonuses
- Paid holidays and PTO accrual after 1 year
- Medical, vision, and in-house dental care for your family
- Company-paid disability and life insurance (after 90 days)
- 401(k) retirement plan with employer contributions (eligibility rules apply)
Why Join New Era Dental?
At New Era, we don’t just fix teeth—we change lives. You’ll be part of a collaborative team that supports each other, celebrates wins, and genuinely cares about the well-being of every patient. We provide the tools, training, and support for you to grow your skills, your confidence, and your career.
Apply today and become a part of something meaningful. We can’t wait to meet you.
Let me know if you'd like a version formatted specifically for Indeed with keywords or if you want to add a hiring bonus, bilingual preference, or location-specific perks.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Schedule:
Experience:
- Dental office experience: 1 year (Preferred)
Work Location: In person
