Dental Office Manager

Lane & Associates Family Dentistry • Full-time • Wake Forest, North Carolina, United States • $50k - $52k / year • 1w ago

Lane & Associates Family Dentistry has been providing quality dental care for over 40 years.! We are passionate about our patients and proud of our fun, team-driven culture. We are currently seeking a Office Manager to lead our growing Wake Forest office.

What We Offer:

Competitive Pay!
Quarterly Performance Bonus Potential!
Comprehensive Insurance Coverage after 90 days (Health, Vision, Dental, Life, Disability, FSA, and more!)
401(k) with Employer Contribution!
Paid Holidays & Paid Time Off (PTO)!
Fridays Off at 2PM
Uniform Allowance!
Engaging Company Events & Social Media Campaigns!
Volunteer Opportunities (Earn Smile Squad Points for Rewards)!
Birthday & Work Anniversary Gifts from Ownership!
...and so much more!

Position Overview:

The Office Manager is responsible for overseeing the day-to-day operations of the dental office, ensuring an excellent patient and team member experience. This leadership role involves coordinating with clinical and administrative staff, improving efficiency and productivity, and maintaining high standards of patient care and office performance.

Key Responsibilities:

Manage staff productivity, scheduling, collections, receivables, and expense control
Foster new patient growth through community outreach and marketing collaboration
Oversee online reputation and support team in obtaining 5-star patient reviews
Provide leadership and guidance to office team members, ensuring alignment with company policies
Supervise daily closing procedures, deposits, and end-of-month reporting with Regional Director
Address and resolve patient and staff concerns
Provide ongoing training beyond initial onboarding
Maintain appropriate doctor/patient ratio for efficient operations
Conduct monthly staff meetings and daily morning huddles
Manage quarterly inventory of office supplies
Participate in corporate communications and initiatives
Other duties as assigned

Qualifications:

High School Diploma or GED required
Minimum 2 years of experience in a dental office
Minimum 1–2 years in a dental management or leadership role
Medicaid knowledge and experience is preferred
Proficiency in dental practice software and general computer systems (Denticon is a plus)
Ability to lift 15–20 lbs

Key Skills & Attributes: