PURPOSE OF THE JOB
This position reports to the Operations Manager and is responsible for payment arrangements for patient treatment plans and scheduling.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer Experience
- Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions
Payment Arrangements
- Create payment arrangements to minimize length of A/R in alignment with treatment planning protocol
Schedule Management
- Position has full responsibility over scheduling the patients according to treatment planning protocol
- Develop positive work relationships with all levels of management and other departments; work collaboratively with field management, dentists and non-DDS staff
MINIMUM QUALIFICATIONS
(Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required)
- Minimum of 3 years of treatment planning experience preferred
o Healthcare provider operating experience strongly preferred; dental or similar provider services experience preferred
o Demonstrated track record of successful fiscal and operating management; demonstrated financial expertise
- Advanced computer skills and proficiency in MS Excel required; intermediate skills and proficiency in MS Word, Outlook, and PowerPoint required
- Deep level of dental insurances (reimbursement rates, PPO agreements and policies, etc)
ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION
- Proven ability to work collaboratively with colleagues, DDS’, and teammates to create a results-driven, team-oriented environment
- Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization
Compensation
- Hourly rate (commensurate with experience) with bonuses
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Experience:
- Dental office: 3 years (Required)
Work Location: In person