Manager, Telecommunications

Smile Doctors • Full-time • Remote (United States) • 2d ago

The vision of Smile Doctors is our people-first culture which creates an environment of passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and our patients. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We focus on the importance of the individual and recognize that each person on our Team has something great to offer. We recognize talents and strengths and take care to nurture those abilities to help our Team Members grow into successful people in their careers, in our organization, and beyond.

Looking for a position that makes you smile?
We’re seeking a Manager, Telecommunications, to join our growing team.
Telecommunications Manager oversees the telecommunications systems across clinics, support centers, and call centers. This position leads the IT Telecommunications team and will be responsible for the design, implementation, and optimization of telecom infrastructure across multiple locations, with a strong emphasis on reliable voice and data communications.

How you’ll make us better:

Lead the design, deployment, and process optimization of VoIP systems across all company locations
Manage telecom infrastructure supporting multi-site operations and high-volume call centers
Collaborate with IT, Operations, and external vendors to ensure optimal system performance and uptime
Monitor telecom metrics to identify opportunities for improvement and cost efficiency
Direct troubleshooting efforts for voice-related issues, ensuring timely resolution and minimal disruption
Maintain comprehensive documentation of telecom architecture, configurations, and procedures
Evaluate emerging technologies and recommend enhancements to communication capabilities
Ensure compliance with applicable regulations and internal security policies.
Support customer service enhancements through collaboration with Operations on system requirements and improvements, responding to queries, managing the support ticket queue, and managing escalations
Conduct follow-ups with internal customers to identify and address areas for improvement
Manage and evaluate vendor relationships with VoIP system providers

Your special skills:

Strong project management skills
Strong oral and written communication skills
Strong problem-solving and change management skills

Prerequisites for success:

High School diploma required; Bachelor’s degree in Computer Science, Business Administration, or Management Information Systems preferred
Five (5) years of experience in an individual contributor telecommunications position required
Three (3) years of supervisory experience of a telecommunications team required; multi-location healthcare or retail environment preferred
Advanced knowledge of network protocols, SIP, QoS, and bandwidth optimization
Strong knowledge of cloud-based telephony solutions
Familiarity with workforce management and call routing strategies

We saved the best for last.
In exchange for the dynamic contribution you’ll bring to our team, we offer:

Competitive salary
Medical, dental, vision and life insurance
Short and long-term disability coverage
401(k) plan
3 weeks paid time off in your first year + paid holidays
Discounts on braces and clear aligners for you and your family members

Why Smile Doctors?
As the nation’s leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in-class support services so our partner orthodontists can focus on what they do best — driving extraordinary treatment outcomes and providing patients with an unmatched experience.

With hundreds of partnered practices across the nation, our synergistic approach has made us the fastest-growing organization in our industry and produced an ever-expanding need for top talent as we continue our unprecedented trajectory. To us, there’s no such thing as “top of our game.” We’re always climbing higher — together. And as our business grows, there’s plenty of room for our team to grow their careers, too.

Our dynamic support services team is comprised of world-class professionals whose diverse experiences drive innovation and development. Together, we are committed to passionately helping others achieve their best, most confident smiles.

This is the perfect opportunity to grow with an expanding organization! Apply today!

Smile Doctors and all our affiliating practices are proud to be an equal opportunity workplace and welcome diversity in our organization. We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.