Dental Administrative Manager

Tri State Community Healthcare Center • Full-time • Glendale, California, United States • $49.37k - $74.20k / year • 1m ago

ABOUT US:

Tri-State Community Healthcare is a mission-driven Federally Qualified Health Center (FQHC) committed to delivering high-quality care to underserved communities. With growing dental operations in Pomona, Adelanto, Hemet, and Needles, we’re looking for a dynamic Lead Dental Operations Coordinator who is a certified DA or RDA to oversee front office administration, coding, treatment plan accuracy, and support clinic workflows.

POSITION SUMMARY:

The Dental Administrative Manager is based primarily at our Pomona dental site and serves as the primary lead over front office operations at all Tri-State dental clinics. Extensive knowledge of CDT codes, ICD-10, procedure coding, and billing in alignment with Denti-Cal and Medi-Cal guidelines.This role supports efficient workflow, trains staff, ensures compliance with billing and insurance requirements, and helps patients navigate their dental care.

The ideal candidate will have a deep understanding of front office administration, Medi-Cal/Denti-Cal processes, dental coding, and EHR documentation. This is a leadership-facing role that requires initiative, travel flexibility, and a passion for community-based care.

KEY RESPONSIBILITIES:

Leadership & Oversight

Lead front office teams across Pomona, Adelanto, Hemet, and Needles
Conduct in-person or remote huddles; ensure clinic coverage and workflow efficiency
Train new front office staff and ensure standardization of policies
Travel periodically to other Tri-State locations for audits, support, and training

Front Office Operations

Ensure accurate patient registration, intake, and scanned documentation
Oversee insurance verifications and Sliding Fee Scale (SFS) documentation
Train staff on Centricity, DocuTrack, and proper messaging/ticketing procedures
Maintain minimum staffing levels across sites and coordinate float/backfill coverage

Treatment Planning & Coding

Review CDT, CPT, and ICD-10 codes within 24–48 hours post-visit
Coordinate with providers on treatment planning accuracy and patient financial discussions
Submit and track specialty referrals (e.g., DHSP) and prosthodontic approvals

Billing & Financial Oversight

Collaborate with billing team to ensure clean claims and documentation compliance
Oversee cashiering, daily deposit balancing, and petty cash logs
Review and process external lab invoices with fiscal team

Compliance & Documentation

Respond to ROI and subpoena requests in collaboration with the Compliance Department
Ensure staff compliance with HIPAA, OSHA, and HAZMAT regulations
Maintain and educate staff on policy and procedure manuals

REQUIREMENTS:

Training & Experience:

Certified Dental Assistant
3 years in the administrative side of a clinical practice OR 3 years of dental billing experience.
Applied knowledge of ADA procedures and codes
Knowledge of the principles and practice of modern dentistry
Experience working with multiple benefits coverage programs, including private insurance and government programs
Experience working in a Federally Qualified Health Center preferred
Bilingual English/Spanish preferred
Registered Dental Assistant

Knowledge Of:

Advanced computer skills including the Microsoft Office suite
Clinic/health care operations management
HIV disease, and other health disparities and comorbidities
HIPAA and OSHA guidelines
eClinicalWorks or similar electronic health record system
Managed care eligibility and authorization process
Dental terminology; current ICD and CPT coding
Healthcare billing processes and insurance plans (Medicaid, Medicare, and private/commercial plans; dental preferred)

ADDITIONAL REQUIREMENTS:

Must be based primarily out of Pomona, with ability to travel to other clinics as needed
Valid California driver’s license and active auto insurance
COVID-19 vaccination and booster (or valid exemption)
Ability to lift up to 25 pounds and move between patient-facing/admin areas

WHY JOIN TRI-STATE?