Bilingual Traveling Orthodontic Receptionist

Sunrise Orthodontics • Full-time • Gold River, California, United States • $17 - $20 / hour • 5d ago

*APPLICANTS MUST BE ABLE TO SPEAK FLUENT ENGLISH AND SPANISH.

We are on the hunt for our next big star! We are seeking an exceptional Front Office Dynamo to join our TRIBE of amazing dental orthodontic professionals.

Our growing multi-location private practice is seeking a highly qualified candidate with interest in a long term opportunity. The right person could be described as cheerful, energetic, friendly, outgoing, hard working, and has a passion for making people smile! If this sounds like you, we encourage you to apply for an opportunity to be a part of our team...some things to consider if this is right for you:

You may be asked to be in our next viral TikTok video (@sunriseortho)
You are the kind of person who brings life to any party
You love a fast paced work setting and have a generous spirit
Work is not just a paycheck for you, but a place to call your home away from home

*TRAVEL IS MANDATORY. A typical schedule would be working in 2-3 different offices each each. We have offices in:

Rancho Cordova (4 days/week)
Elk Grove (2 days/week)
Placerville (1 day/week)
Dixon (1 day/week)
West Roseville (1 day/week)

Sunrise Orthodontics is family centered, teamwork driven, fun, and fast-paced. We are looking for a person with a positive “can-do” attitude to join our team. If you do not have experience, but have always wanted to work in a orthodontic office please consider this opportunity! We are willing to train the right fit! Here are the details:

Position Summary:

Demonstrate complete responsibility for the implementation of documented scheduling systems in order to meet practice production goals. Take full responsibility for scheduling all appointments and establishing rapport with patients, fellow team members and members of the community. You will handle interruptions and complex situations with a positive attitude. You will also demonstrate exceptional interpersonal skills with patients and other staff members, on the telephone and in person. You will write legibly and speak clearly. Above all, you will manage the schedule for practice efficiency and follow established scheduling policies.

Primary Duties:

Verbally greet patients in a warm and friendly manner
Master the use of the computer scheduling system
Review the schedule each morning to ensure the day is set up to flow smoothly
Work with the clinical team to identify appropriate gaps for scheduling emergency patients
Schedule patient appointments following documented scheduling policies
Utilize effective scripts for all patient interactions
Notify chairside assistants or clinical coordinator of changes occurring in the schedule throughout the workday
Coordinate with Financial Coordinator to identify patients owing initial or delinquent payments
Maintain updated patient information in each patient record
Answer telephone calls and respond to inquiries professionally and with outstanding customer service
Communicate with patients regarding missed appointments, schedule changes or any other issues that are related to the schedule
Follow-up on all missed appointments and fill canceled appointments
Organize and maintain all electronic filing systems for quick retrieval of information
Maintain production statistics daily, monthly, and yearly
Gather appropriate information for Daily Business Meetings and Monthly Business Reviews and disseminate to appropriate staff
Assist with the implementation of practice marketing strategies such as asking for referrals and testimonials
Perform other tasks as assigned by the office manager and doctor(s)

Desired Skills:

Minimum of 2 years office work experience required, dental setting preferred
Answering telephones
Scheduling appointments
Professional and upbeat speaking voice
Knowledge of orthodontic dental procedures preferred
Experience utilizing practice management software
Basic office receptionist skills (knowledge of Microsoft Word and Excel)
Typing skills: minimum of 35 WPM
Bilingual Required: Fluency in English and Spanish

Core Competencies:

Tactful persuasion skills to influence patients and ensure effective scheduling
Exceptional interpersonal skills
Effective verbal skills to communicate with patients, parents, doctors, and staff, in person and on the telephone
Professional attitude and appearance
Pleasant telephone voice
Ability to speak, understand, and write fluent English
Ability to work with interruptions and to manage multiple priorities
Effective and efficient while working unsupervised
Understands and accepts responsibility for the schedule

Working Conditions:

Must be able to withstand the stress and demands of an active dental practice

Shift Hours:

Full Time: 40 hours per week
Monday – Friday, with participation in 1-2 community events per year on a Saturday/Sunday
Travel is mandatory (office locations are Rancho Cordova, Elk Grove, Dixon, Placerville, and Roseville)

Benefits Offered:

Health Insurance
401k, 401k matching
Uniform allowance
Sick Pay AND Vacation Pay
Several team building/bonding events throughout the year

We are looking for immediate considerations so if this sounds like the opportunity you’ve been waiting for, please reply to this ad directly with your resume (please include EMPLOYER references!) We can’t wait to meet you! For more information please check us out at sunriseorthodontics.com or find us on social media @sunriseortho!

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

We are looking for immediate considerations so if this sounds like the opportunity you’ve been waiting for, please reply to this ad directly with your resume (include references!) and desired salary requirements. We can’t wait to meet you! For more information please check us out at sunriseorthodontics.com or find us on social media @sunriseortho!

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits: