Dental Front Office/Patient Coordinator

West Allis Smiles • Full-time • Franklin, Wisconsin, United States • $40.99k - $52.36k / year • 2w ago

Company Overview

Loomis Road Dental is a leading dental practice located in Franklin WI, dedicated to providing high-quality, personalized dental care. Dr. Jordan Schumacher and his dental team has worked tirelessly growing this practice over the last few years, expanding our services and access to affordable dental care, while maintaining a strong commitment to patient satisfaction and trust.

Summary

We are seeking a Front Dental Office Assistant/Patient Coordinator to join our dynamic team here at Loomis Road Dental. In this role, you will play a crucial part in ensuring our patients receive exceptional care and support throughout their visit. Your contributions will help us maintain our reputation for outstanding customer service and personalized dental experiences.

Responsibilities:

Promptly and warmly greet patients as a welcomed guest to the office.
Manage overall office schedule. Including but not limited to patient scheduling, insurance verification, treatment plan presentation, and patient collections.
Create new patient/family accounts as needed
Accept emergency patient calls and triage them to provide them with prompt service.
Arrange appointments with the correct amount of time and accommodates both patients and staff in scheduling. Rescheduling appointments when Dr./Hygiene is out of the office.
Complete upcoming appointment confirmations daily, accurately quoting patient co-pays, or any other payment due.
Ensure practice efficiency while protecting the patient experience
Answering the office telephones with enthusiasm and professionalism.
Ensure compliance with HIPAA and OSHA regulations
Collaborate with the office providers to support seamless patient care
Oversee/order front office supplies as needed
Demonstrate superior customer service skills when communicating with patients and co-workers.
Promptly respond to voicemails, emails and texts.
Manage outgoing and incoming referrals
Maintain accurate patient records: scan signed forms into electronic chart, document conversations, etc.
Reconciles end of the day reports/deposits.
Maintain a clean and organized desk on a daily basis. Ensure supplies are stocked as needed.
Perform other assigned duties as requested.

Requirements:

To perform this job successfully, an individual must be able to perform each essential task required satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this position.

2+ years of experience as a Dental Office Administration, Dental Insurance, and/or Patient care coordination.
Strong leadership and organizational skills
Knowledge of dental office scheduling, treatment presentation, patient financials, and insurance processes
Passion for relationship-driven patient care
Must be proficient in data entry skills.
Needs to have very strong multi-tasking skills., in a fast paced environment.
Skillful in using office equipment and handling paperwork/filing adequately and confidentially.
Proficient in using electronic health record (EHR) systems.
Proficient in using a variety of computer system programs, such as Microsoft Office Products (Excel, Word, Microsoft Outlook, etc.)
Ability to communicate clearly in person, on the phone, and establish meaningful relationships quickly and efficiently.

If you're ready to make a meaningful impact on our patients' lives while working in a supportive environment, we invite you to apply today and join our Loomis Road Dental family!

Job Type: Full-time

Benefits: