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Dental Clinic Operations Manager

California Northstate University • Full-time • Elk Grove, California, United States • $85k / year • 3m ago

Dental Clinic Operations Manager, College of Dental Medicine, Sacramento, California, USA

POSITION TITLE: DentalClinic Operations Manager

REPORTS TO: Chief Dental Officer

WORK SCHEDULE: Monday – Friday, Normal Business Hours full time, Exempt, $85,000 Annual Salary

CLOSING DATE: Open until filled.

POSITION SUMMARY: Dental Clinic Operations Manager will manage the College of Dental Medicine dental clinic, including all staff personnel, clinic supervisors, chairside assistants, hygienists, front desk, dispensary staff, infection control staff, and other dental clinic personnel. The Dental Clinic Operations Manager will provide administrative leadership and will align the dental clinic’s vision and goals with the educational program as well as with the mission of the University.

The role includes significant financial planning, including budgeting for staff hires, management of insurance services, clinic operations including workflow, staff performance, quality assurance review and reporting, and patient management, including patient surveys.

RESPONSIBILITIES:

Responsible for supervision of front and back-office staff and resolves any clinical-administrative problems.
Act as liaison between staff, dental clinic, and the university in development of policy and communication among the team.
Focus on executing operational tasks in the dental practice with the goal of enhancing practice level efficiencies and growth.
Lead and manage the team through development, feedback, and time and payroll oversight.
Maintain regular communication with the dental office team, doctors, CFO, and university accounting to review practice trends and performance with a focus on production, team costs, and collection.
Work with CFO and the Accreditation team in all aspects of functions and activities including, but not limited to gathering & presenting data relevant to demonstration of compliance with accreditation standards.
Review and develop recommendations for improvement of operational process.
Organize patient flow and appointments, financial coordination of patient accounts/ledgers, insurance check posting, A/R follow up, and claim submission/denials/appeals.
Prepare, monitor, and track operational reports and key vitals of the company to ensure accuracy and efficiency.
Accurately maintains and analyzes financial reports, P&L performance, and achieves practice financial goals.
Analyze financial impact of chances in clinical activities and forecast actual revenue, net income, and expenditures versus approved budget.
Approve and review A/P invoices and submit payment in a timely manner.
Oversees daily deposits and ensures end of day reports are accurate.
Oversees the responsibilities and duties of all the office personnel so that the office runs smoothly and efficiently.
Manage office inventory, and ensure ordering is done correctly by following CNU Purchase Order Policy
Monitor the facility equipment, ensuring maintenance and repair tasks are done on a daily, weekly, and monthly basis, schedule repairs if necessary.
Encourage patients to proceed with dental care, and support necessary treatment plan.
Establish staff schedules, daily duties of staff and ensure quality patient care.
Schedule and lead team and department meetings.
Manage employee payroll and monitor hours worked by employees.
Trains and rotates staff as needed to ensure employees are cross train.
Keep CPR certification current.
Keep OSHA and HIPAA training current; observe and ensure practice OSHA and HIPAA compliance is met.
Work closely with CFO, CNU Business Office Manager, Floor Supervisor and the Associate Dean of Clinical Affairs to make sure daily clinic operations and activities are running smoothly and effectively.
Oversees hiring, screening resumes, and interviewing candidates.
Maintains a great environment for patient care and to help increase referrals.
Monitor that any patient grievances or complaints are addressed accurately and timely.
Balance clinic petty cash and the cash receipt books as required by university accounting operations.
Represent the dental clinic and the university in responding to government agencies.
Assists with front desk and back office duties when needed.
Independent travel between work sites or facilities may be required.
Performs other related duties as needed.

EDUCATION AND EXPERIENCE

Bachelor’s degree from an accredited 4-year college or university highly preferred
Minimum 3 years of experience in medical or dental office setting
Preferred 3-5 years of managerial experience in healthcare operations and managing a clinic or facility

KNOWLEDGE, SKILLS, AND ABILITIES:

Regulatory knowledge of insurance programs, including private, Medicare and Medi-Cal.
Knowledge of billing codes and understanding of insurance plans a plus
Exceptional organized, detail oriented, time management, and active listening skills
Ability to work collaboratively with doctors, and practice with team members.
Proficiency in the use of Microsoft Office Family of Software (e.g., Word, Excel, etc.)
Customer service or patient relations experience
Must be focused, personable, punctual, and can work in a fast-paced environment.
Multilanguage skills preferred.
A clear background check and proof of up-to-date immunizations, including Covid boosters.
Practice management knowledge in patient scheduling, and customer-service methods
Understanding of the patient population served and the requirements for the delivery of service.
Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance.
Knowledge of current and emerging best practices and technologies in the clinic/center healthcare industry.
Demonstrated financial acumen and budgeting experience.
Strong leadership, fiscal, and operations management skills.
Strong interpersonal skills to create and maintain a climate for effective communication and collaborative decision-making.
Experience in creating and managing multiple priorities, and efficiently delegating work functions.
Ability to supervise and motivate clinic staff to perform their duties.
Experience in leading and coordinating multiple work teams.
Experience in analyzing complex situations and communicating key findings.

Applications will be reviewed upon receipt. Candidates must provide a resume/CV and letter of interest with at least three references. Candidates must articulate how their knowledge, experience, and beliefs have prepared them to function in support of California Northstate University's vision and mission statements.

Please submit your cover letter, resume/CV, list of references, and any additional information to CDM.jobs@cnsu.edu, with the email subject line of “Dental Clinic Operations Manager” Review of applicants will begin immediately and will continue until position is sufficiently filled.

California Northstate University is an Equal Opportunity and Affirmative Action Employer. All qualified candidates are encouraged to apply.

Job Type: Full-time

Pay: $85,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

Management: 1 year (Preferred)

Work Location: In person

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