Dental Front Desk Coordinator (PCC)

Confidential • Full-time • Philadelphia, Pennsylvania, United States • $18 - $20 / hour • 2w ago

Front Desk Coordinator- Join Our Dynamic Dental Team!

INTRODUCTION

The Patient Care Coordinator is one of the first points of contact patients have with the office, and they help ensure patients understand every aspect of their dental care.

Understanding Your Role

Your role in ensuring a patient receives the best care consists of the following steps:

Be the first in line to answer the phone if not already on another call.
Properly welcome patients into the practice, making them feel welcome and comfortable.

GENERAL DESCRIPTION

Purpose:

The purpose of the patient coordinator role is to assist patients in reaching their dental goals by smoothly moving them from initial contact through scheduling, consultation, and to the case presentation process. The patient coordinator gives special attention to those considering or inquiring about the practice or services in order to help them become patients and support them every step of the way.

Current roles and responsibilities for PCC:

The patient coordinator has a wide variety of responsibilities. The following list summarizes some of these key responsibilities.

- Completes general scheduling, confirmation, and communication duties to maximize productivity by

o checking messages each morning and following up with callers.

o consistently checking email.

o answering questions from patients about treatment over the phone.

o scheduling and rescheduling appointments.

o ensure appointments are scheduled with the correct provider, that proper procedures are attached, and that the time length is correct.

o scheduling new patient appointments while gathering all information needed to help the initial appointment go smoothly.

o calling to schedule patients with diagnosed and undone treatment.

o leaving voicemails and sending emails and text messages for appointments when a live person cannot be reached.

o developing expert phone skills to portray the office as friendly and competent.

o Managing patient accounts with contact information, insurance, and financial information in a confidential manner.

- Prepares for visits by

o Warmly greet patients and ensure a positive and welcoming experience upon their arrival.

o ensuring x-rays and other information have been received prior to patient arrival.

o ensuring new patients have received new patient information and health history forms in advance of initial visit.

o verifying patient insurance information is accurate and that their plans are active.

- Welcomes patients by

o greeting them on the telephone.

o communicating in an enthusiastic and friendly manner that sets the tone for the patient’s experience.

- Completes additional duties by

o meeting with the office manager as needed to improve coordination and office systems.

o taking advantage of continuing educational opportunities to improve one’s skills.

o practicing one’s skills to further hone them.

o Collaborate with the dental team to prioritize patient needs and always ensure exceptional care.

- Checks patients out by

○ Asking patients how their visit went today.

○ Present treatment plans and financial options to patients.

○ Reviewing the presented treatment plan.

○ Collecting payment/assist with third party financing.

○ Schedule patient for next appointment if applicable.

○ Answer any additional questions the patient may have.

○ Tell patient to have a nice day.

We are looking for someone who:

Posses a positive and friendly attitude
Has the ability to problem solve
Provides an excellent patient experience
Can remain professional at all times
Is self motivated and confident
Committed and reliable
Enthusiastic
Has the ability to remain calm under pressure and handle difficult situations with professionalism

Job Qualifications:

High school diploma or equivalent.
Effective written and verbal communication skills.
Exceptional customer service skills.
At least two years Dental Front Desk Experience Required.
Problem solving and critical thinking skills.
Ability to overcome challenges.
Reliable and dependable.
Knowledge in Carestack is a plus.
Proficiency in basic dental terminology.
Ability to answer multi line telephone.
Ability to thrive in a fast paced environment.
Excellent interpersonal and relationship-building skills.
Strong organizational and multitasking abilities.
Strong PC skills and ability to learn new programs.

How You'll Succeed:

Showcase an eagerness to learn, grow, and contribute to our patient-centric team approach.
Meet and exceed weekly and monthly goals, ensuring the highest level of patient satisfaction.

What We Offer:

Competitive pay.
401K plan with employer match.
Comprehensive benefits package including medical, Dental, and Vision.
Paid Holidays, Paid Vacation time, and Paid Sick time.
Opportunities for career advancement and professional development.

Join our dental team and play a crucial role in providing outstanding patient care! If you are reliable, flexible, professional, and confident, with a positive attitude, apply now. We look forward to reviewing your application and having you join our dynamic dental office.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 37.5 – 40 per week

Benefits: