Job Posting: Patient Experience Assistant
Position: Full-Time
Company: Arrowhead Orthodontics
Location: Twin Ports (Duluth, Superior and Cloquet)
Overview: Arrowhead Orthodontics is seeking a positive, upbeat and social individual with an outgoing personality to join our team as a Patient Experience Assistant. Whether you have prior orthodontic experience or are eager to learn, we are willing to train or expand your current skills. A dental license is not a requirement.
Job Summary: The Patient Experience Assistant will primarily work with new and pre-treatment patients. This role is essential in creating a happy, welcoming, and positive environment for our patients. Responsibilities include efficiently taking and processing patient records to the practice’s standard of quality and accuracy, partnering with the Treatment Coordinator as the new patient liaison, welcoming new patients, gathering high-quality diagnostic records, building rapport, and understanding their treatment preferences. Additionally, the Patient Experience Assistant will assist the clinical team with diagnostic records and sterilization when available.
Key Responsibilities:
- Greet and welcome new and pre-treatment patients with a positive, upbeat, friendly demeanor.
- Take photos and intraoral scans for all new patients.
- Prepare and sterilize instruments and equipment.
- Seat patients and sanitize chairs.
- Assist the orthodontist during various treatment procedures.
- Help patients feel comfortable before, during, and after treatment.
- Use practice management and imaging software.
- Perform office cleaning and maintenance tasks.
- Assist with treatment coordinating for recall patients.
- Aid clinical assistants with patient care and making retainers.
Qualifications:
- Highly social with a positive, energetic attitude.
- Excellent verbal and written communication skills.
- People-oriented and outgoing personality.
- Desire to grow within the practice.
- Comfortable interacting with both pediatric and adult patients.
- Willingness to learn and adapt to new responsibilities.
Benefits:
- Generous 401k match with access to retirement planning professionals
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Uniform reimbursement
Benefits:
- Health Insurance
- Medical, Dental, Vision
- 401(k) and employer matching
- Retirement planning
- Employee discount
- Paid time off
- Uniform reimbursement
Job Type:
- Full-time
- 32-38 hours per week
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
- Microsoft Office: 1 year (Preferred)
Ability to Commute to multiple office locations in Duluth, Superior and Cloquet.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Ability to Commute:
- Duluth, MN 55810 (Required)
Ability to Relocate:
- Duluth, MN 55810: Relocate before starting work (Required)
Work Location: In person
