Dental receptionist/ Front Desk

Freeport Family Dental • Full-time • Freeport, Illinois, United States • $18 / hour • 2m ago

Overview
We are seeking a professional and detail-oriented Dental Receptionist to join our dental practice. The ideal candidate will serve as the first point of contact for patients, managing appointments, patient records, and insurance processes with efficiency and compassion. This role requires strong administrative skills, familiarity with dental and medical terminology, and proficiency in various Electronic Health Record (EHR) systems. Experience in dental office management and excellent customer service are essential to ensure smooth daily operations and exceptional patient care.

Responsibilities

Greet patients warmly and professionally upon arrival, ensuring a positive first impression
Manage patient scheduling using dental practice management software such as Dentrix or Eaglesoft
Verify insurance coverage, perform insurance verification, and handle billing procedures including medical collections when applicable
Accurately update and maintain patient records within EMR systems like Epic, Meditech, or eClinicalWorks
Review documentation for accuracy and completeness, ensuring compliance with HIPAA regulations
Assist with intake procedures, including collecting patient information and explaining treatment plans
Handle multi-line phone systems with professionalism, providing excellent patient service and appointment reminders
Process payments, co-pays, and perform basic medical billing tasks using Microsoft Office tools or specialized billing software
Maintain organized filing systems for medical records and other administrative documents
Support office management tasks such as filing, data entry, and managing front desk operations
Ensure compliance with HIPAA standards and confidentiality policies at all times

Skills

Strong knowledge of dental terminology, medical coding (ICD-10, CPT), ICD-9/ICD-10 coding, and health information management practices
Experience with dental practice management software such as Dentrix or Eaglesoft; familiarity with EMR systems like Epic or Meditech is a plus
Proficiency in Microsoft Office Suite (Word, Excel) and typing skills (including 10-key typing) for efficient documentation review and data entry
Excellent phone etiquette with the ability to handle multi-line phone systems effectively
Prior clinic or dental office experience is preferred; familiarity with insurance verification processes and medical billing is advantageous
Strong organizational skills with attention to detail in documentation review and record keeping
Ability to handle sensitive information discreetly in accordance with HIPAA regulations
Exceptional customer service skills to create a welcoming environment for patients

This position offers an opportunity to be an integral part of a dedicated healthcare team committed to providing outstanding patient care through efficient administrative support.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits: