Patient Service Coordinator

Renovo Endodontic Studio • Full-time • Loves Park, Illinois, United States • $19 - $22 / hour • 1w ago

ALL ABOUT RENOVO

We are Renovo Endodontic Studio - a leading dental specialty group that provides conventional and microsurgical endodontics – a dental specialty associated with root canal therapy and the management of dental trauma. Renovo Location(s) include:

· 808 E Woodfield Rd, STE 300, Schaumburg, IL 60173

· 1750 N Randall Rd, Suite 150 Elgin, IL 60123

· 3000 Woodcreek Dr, Unit 130 Downers Grove, IL 60515

· 4445 Marsh Hawk Dr, Loves Park, IL 61111

ALL ABOUT SERVICE & ENGAGEMENT

At Renovo Endodontic Studio – it’s all about connections. People are at the very center of who we are, especially those who are part of our team. We connect with each other, our patients, and referring offices to make a positive impact every day. We believe in working together to make a difference and in celebrating our successes. Our success relies on our ability to create a safe, inclusive, and respectful workplace where everyone is empowered to grow and excel. We believe our people are the most valuable asset – we say it often and with good reason.

As a Patient Services Coordinator, you’ll create the Renovo Experience for our patients and referring offices through service excellence, thought leadership and expertise while demonstrating the highest levels of integrity. You’ll anticipate, understand and exceed the expectations of patients and partners alike. You’ll contribute to an inclusive and agile work environment by adapting to change, seeking diverse perspectives, aligning individual development with the needs of the practice, and consistently acting with the big picture in mind.

At Renovo, we believe in our team members having meaningful experiences that help build and develop skills for a career. The role of a Patient Services Coordinator can provide you with the:

· Ability to communicate and interact with patients to build an inclusive patient experience

· Ability to blend problem-solving and decision-making to positively impact the patient experience and resolve patient concerns

· Ability to adapt to different patient interactions and situations

As a Patient Services Coordinator, no two days are ever the same, but a typical day will most likely include the following responsibilities:

· Demonstrate a service culture that prioritizes the patient service experience by delivering the service standard.

· Create a welcoming experience by authentically greeting patients

· Demonstrate a culture of ethical conduct, safety and compliance

· Work in safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices

Essential Responsibilities:

Greet and direct patients and visitors
Check patients in at the front reception desk
Answer incoming calls in a friendly and professional manner
Schedule/confirm patient appointments
Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets, and treatment plan forms)
Collect co-payments and past-due balances on date of service
Present financial policies and arrangements to patients
Facilitate effective patient flow in conjunction with the clinical team
Identify, reference, and apply insurance coverage and billing
Ensure compliance with HIPAA standards and confidentiality policies at all times
Other duties as assigned

Skills and Abilities

Exemplifying Professionalism, Positivity & Personality!
Excellent verbal, interpersonal, customer service & written communication skills
Strong organizational skills with attention to detail in documentation review and record keeping
Time management skills with a proven ability to meet deadlines
Analytical and problem-solving skills
Prioritize tasks and delegate them when appropriate
Function well in a high-paced and at times stressful environment
Proficiency in Microsoft Office Suite (Word, Excel) and typing skills (including 10-key typing) for efficient documentation review and data entry
Ability to handle sensitive information discreetly in accordance with HIPAA regulations
May be responsible for working in alternate locations
May be required to work flexible hours and overtime during peak hours.
Other duties as assigned

Level of Supervision

Some independent judgment is required, but alternatives are limited by standard practices or procedures

Education and Experience

· High School diploma or equivalent preferred

· Previous dental or customer service experience preferred

Position Type

Full-Time/Non-Exempt

Pay:

$19.00 - $22.00 per hour with a competitive annual bonus. Total Pay is commensurate with experience and overall performance.

Benefits

Paid vacation, holidays, and sick time
401(K) with match and a pension plan
Flexible work schedule

Schedule:

Tuesday and Thursday (7:00 AM – 5:00 PM)
Monday, Wednesday, and Friday (Flexible work hours between 8:00 AM – 5:00 PM and will be agreed upon before employment)

Job Location