Financial Coordinator- A/R and Collections

Christensen Airway & Orthodontic Center • Full-time • Lewiston, Idaho, United States • $24 - $29 / hour • 3m ago

Financial Coordinator – Orthodontic Office (A/R Focused)

Location: Lewiston, ID
Position Type: Full-Time

We are a busy, well-established orthodontic practice seeking a Financial Coordinator whose primary responsibility is active management of Accounts Receivable, including 30, 60, and 90+ day overdue accounts. This role is mission-critical to the financial health of the practice and requires confidence, consistency, and professionalism in holding patients accountable to their financial agreements.

Position Overview

The Financial Coordinator is responsible for ensuring timely collections, enforcing financial policies, and maintaining clean, current accounts. The ideal candidate is comfortable having firm but respectful financial conversations, follows systems precisely, and takes ownership of A/R performance.

Core Responsibilities (Primary Focus)

Actively manage Accounts Receivable, with specific responsibility for 30, 60, and 90+ day overdue accounts
Contact patients regarding overdue balances via phone, text, email, and in-office conversations
Hold patients accountable to signed financial agreements and payment schedules
Implement and enforce office financial policies consistently
Set up, monitor, and adjust payment plans when appropriate
Collect payments and document all collection activity accurately
Escalate unresolved accounts according to office protocol
Maintain accurate and up-to-date financial records in the practice management system

Additional Responsibilities

Present financial agreements and payment options to patients
Verify orthodontic insurance benefits and explain coverage clearly
Submit and track insurance claims and follow up on unpaid claims
Coordinate closely with the clinical and treatment coordination teams
Maintain HIPAA compliance and strict financial confidentiality

Required Qualifications

Minimum 2+ years experience in dental or orthodontic financial coordination (required)
Demonstrated experience managing A/R and overdue accounts
Comfortable and confident discussing finances and collections with patients
Strong organizational skills and attention to detail
Excellent verbal and written communication skills
Proficiency with dental practice management software
Professional, calm, and firm demeanor when enforcing financial policies

Ideal Candidate Traits